The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
MED SPA · VICTORIA
AI phone receptionist for med spas in Victoria
Phone rings first4.2s response30-day guarantee
A wedding-prep client wants a chemical peel four weeks before the ceremony. They called Monday morning. The reception desk was checking in two clients. The call went to voicemail and they tried the spa across town.
When the phone rings and you can't
The phone rings during a touch-up. The injector is in the next room.
What Avidra does
Avidra answers your phone with AI voice the moment a call lands. The caller hears a real voice. You get a structured lead summary on your phone, the same way a text would arrive.
The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the clients are in your inbox before you do.
How Avidra answers your calls
Step 1 · AI picks up
The first thing the caller hears is the AI receptionist saying who you are. No menu, no 'press 1 for sales.'
Step 2 · Qualifies the caller live
The AI runs your intake script on the call. It asks for the basics the way your front desk would.
Step 3 · Transfers to you when they ask, or summarizes when they don't
The caller can say 'put me through to a tech' any time. The AI routes the call. Otherwise it captures the lead and ends with a thank-you.
Step 4 · Lead summary lands on your phone
A text summary lands on your phone. The recording link is optional and configurable.
How you wire it up
Avidra runs two ways. Keep your existing business number and forward to Avidra only when you can't pick up. The caller reaches you first. The AI handles the miss. Or use the Avidra number directly and let AI pick up every call, transferring to you when the caller asks. Most shops start with the first setup. The second works better once you've grown past one person on the phone.
Both pickup modes run on the Free tier. AI voice answering and SMS text-back are included at $0, with 30 voice minutes a month.
What Avidra does and doesn't
Avidra answers calls live with AI voice, or texts missed callers back if you'd rather. It runs your intake script. It captures the appointment request and relays messages to your clients when you ask. What it doesn't do: replace your front desk, schedule treatments, pull client history from your scheduling system, or run your billing.
It doesn't book the consult. It doesn't quote a treatment tier. It doesn't replace the nurse-injector conversation. The text captures interest and tells the client the office will follow up. The consult and the treatment plan stay with your team.
The math on your missed calls
The numbers on a spa your size.
8 calls/week missed$320 avg appointment$2,560 / week$11,093 / month$133,120 / year
73% of clients don't leave a voicemail. They call the next med spa on Google.
Avidra catches them in 4.2 seconds.
Two channels on the phones, not just one
The client-facing AI is one half of the product. The other half is yours. Text the Avidra number with natural-language instructions. Things like 'remind the 2pm consult about her intake form' or 'show me how many new clients booked this week.' Avidra handles the relay or pulls the data. Most owners forget this side exists until the first time they use it.
Calls med spas in Victoria actually take
The calls that land most often go something like this. Lip filler touch-up for a returning client. Microneedling series booking. Membership program question from a current client. Botox consult booking for a first-time client. Each is an appointment that books when reception answers in time.
After hours, the caller is usually anxious. Time is short and the patience for a callback tomorrow is shorter. Bruising or swelling after a treatment, client wants reassurance. Post-laser redness that's lasting longer than expected. Fast pickup is the difference between booking the appointment and watching the patient call the next practice on the list.
What the year looks like
Spring run-up to wedding season and summer drives consults March through June. November and early December bump for holiday packages and gift cards.
Volume changes by season. Pickup rate shouldn't. Avidra fires the text-back the same way in February as it does in July, on a slow Tuesday or during a heat-advisory week.
Getting Avidra answering your phone
Setup is two minutes. You connect your business number to Avidra, either by porting it or by setting your existing line to ring the Avidra number. The AI picks up from then on. You edit the default intake script to sound like your office, and the first real call uses your voice and your business name.
Most owners are live before lunch on the day they sign up. The honest test is to call your own line and have the AI answer. The questions land. The summary fires. You see the intake on your phone.
Why live pickup beats voicemail
Voicemail is where service leads go to die. A homeowner who hits voicemail at 7pm and gets a callback at 9am has already booked the next name on the list. Avidra picks up live, so the conversation starts in the first ring. By the time the caller would have hung up on voicemail, the AI has already captured the caller's name and address along with the basics of the call. The follow-up callback then lands into a warm conversation, not a cold one.
Common questions
Will the script offer a price range?
Only if you approve a published range. Most spas keep pricing for the consult.
Can it ask about medical history?
Only if you configure it to capture intake forms by text. Most spas keep medical history for the in-person consultation.
Can I have different scripts for different injectors?
Yes. The intake can branch by requested injector.
Will the script know the difference between Botox and filler inquiries?
Yes. The first question branches on the treatment type. Each path asks the right follow-up questions.
Will it book consults automatically?
Booking is on the team. The intake captures preferred days and times for the consult.
Try Avidra on your own number
Plug it in, miss a call, see what happens. 14 days free, no card needed to start. Free for 14 days. AI answers your phone live, or texts back the missed callers. Configure however your shop works.
Start free for 14 days