MED SPA · SAANICH

Never miss a med spa service call in Saanich

Phone rings first4.2s response30-day guarantee

Series clients are the backbone and they call to book the next session, not to ask questions. A first-time consult tries to get through. The line is busy from a current client at the counter. They don't try again.

Three things med spas push back on

“I worry about a client posting a screenshot of a bad bot conversation”
The script is yours to edit and freeze. Avidra only sends what you've approved. No improvisation, no off-message answers.
“clients want to talk to the nurse injector, not a bot”
The AI isn't pretending to be a nurse. It says the office will follow up and asks the basics. On a voice call it offers to transfer when the caller asks for a human. The nurse conversation happens on the callback or the transfer.
“we do membership pitches at intake, bots can't do that”
Right. The pitch still happens at intake. Avidra's job is to make sure the intake actually gets booked. No booking, no pitch.

How Avidra runs both channels

Step 1 · AI picks up live, or texts back if you miss it
Voice and SMS run on the same line. AI answers the live call. SMS fires on the misses. The caller gets one of the two.
Step 2 · Qualifies the caller on whichever channel they're on
The intake doesn't care if the caller is on voice or text. Same questions, same data captured.
Step 3 · Transfer to you on call, or summary to your phone
Voice transfers route to your cell. SMS intakes route to your inbox as a summary. Both endpoints are your phone.
Step 4 · The SMS thread stays open after, so they can text follow-ups
After a voice call ends, the SMS thread stays open. The caller can text follow-up questions and the AI keeps the conversation going.

Pick a pickup mode

You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.

Free tier includes both. AI voice and SMS text-back are both in the $0 floor, so neither pickup mode costs extra.

Where Avidra stops

Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your clients. The phone is the part it owns. The work past it stays with you and your existing tools.

It doesn't book the consult. It doesn't quote a treatment tier. It doesn't replace the nurse-injector conversation. The text captures interest and tells the client the office will follow up. The consult and the treatment plan stay with your team.

The math on your missed calls

The numbers on a spa your size.

8 calls/week missed$320 avg appointment$2,560 / week$11,093 / month$133,120 / year

73% of clients don't leave a voicemail. They call the next med spa on Google.

Avidra catches them in 4.2 seconds.

The promise

If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.

No forms. No retention call.

Asad

Run the practice from your phone

Text the Avidra number from anywhere. 'Text Sarah her appointment moved to 3pm' and the AI sends Sarah an SMS as your office. Same for 'show me Friday's bookings' or 'call Jamie back at 4 about her CareCredit application.' Avidra picks up the phone for your clients. It also picks up for you.

Calls med spas in Saanich actually take

The calls that land most often go something like this. Membership program question from a current client. Botox consult booking for a first-time client. Microneedling series booking. Laser hair removal package question. Each one is a booking your front desk would close if they could pick up.

After-hours patterns are tighter. The questions are shorter and the patience is thinner. Post-laser redness that's lasting longer than expected. Bruising or swelling after a treatment, client wants reassurance. Whoever answers first lands the appointment. Everyone else gets the voicemail tone.

What the year looks like

Spring run-up to wedding season and summer drives consults March through June. November and early December bump for holiday packages and gift cards.

Most med spas can predict the peaks. The trick is keeping pickup steady through them. Avidra doesn't surge-price during your busy weeks and doesn't go quiet during the slow ones.

How setup actually works

Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.

Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.

Why speed matters more than channel

The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.

Common questions

Can it capture skin-type information for laser inquiries?

Yes. Laser hair removal and laser skin treatments include Fitzpatrick-type questions in the intake.

Will it book consults automatically?

Booking is on the team. The intake captures preferred days and times for the consult.

What about gift-card and package inquiries?

Captured with the same intake. Gift-card requests are flagged for the front desk.

What about packages versus single sessions?

The intake asks which the client is interested in. Packages branch to capture series preferences.

Will the script offer a price range?

Only if you approve a published range. Most spas keep pricing for the consult.

Try Avidra on your own number

Run the trial on your own line for two weeks. The first missed call you catch usually pays for the year. Same intake. Same lead summary. Saanich or anywhere else we work.

Start free for 14 days