Refund and Cancellation Policy
Last updated: September 14, 2026
This policy explains how cancellations, refunds, usage limits, and billing disputes work for Avidra.
1. Subscription Model
Paid Avidra plans are billed monthly in advance unless we state otherwise. Paid plans renew automatically until cancelled.
The Free plan is not a paid billing cycle and includes limited monthly allowances.
2. Usage Limits
Plans include monthly usage allowances for leads, SMS, and applicable voice features. Additional usage or future overages may be subject to limits or additional charges.
Unused allowances do not roll over unless we explicitly state otherwise.
3. How to Cancel
You can cancel your paid subscription from the billing area of your account or by contacting support@avidra.net.
Unless we state otherwise, cancellation takes effect at the end of the current billing period and access remains active until then.
4. Refund Policy
Subscription fees are generally non-refundable once a billing period has started.
We may review refund requests for duplicate charges, documented billing errors, or a qualifying service failure caused by Avidra.
5. The 30-Day Hard Promise
This is the single refund guarantee that applies to Avidra paid plans, and it is stated in the same words on our pricing page:
If Avidra doesn't pay for itself in 30 days, I refund everything and disconnect you myself. No forms. No retention call. No retainer.
To claim it, email support@avidra.net within fourteen (14) days of the end of your first 30 days. We may ask you to confirm your number was correctly forwarded for that window, because Avidra cannot recover a call it never received.
This promise supersedes Section 4. It does not apply to add-on usage charges, to renewals after the first 30 days, or to accounts suspended for violation of our Acceptable Use Policy.
— Asad, founder · asad@avidra.net
6. No Refunds for the Following
Unused time in a billing period (outside the promise in Section 5 above).
Unused lead, SMS, or voice allowances.
Feature dissatisfaction after meaningful use of the service.
Suspensions tied to violations of our terms or acceptable use policies.
7. Billing Disputes
If you believe a charge is incorrect, contact support@avidra.net before filing a chargeback. We can often resolve billing concerns faster directly.
Contact
Email: support@avidra.net