The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
HVAC · PETERBOROUGH
Never miss a hvac service call in Peterborough
Phone rings first4.2s response30-day guarantee
Your dispatcher took a vacation week and you're covering. The route software shows six calls. The phone has rung eleven times since 8am. Two of those were real leads.
Three things HVAC contractors push back on
“customers calling in a no-heat panic need a human, not a bot”
The first exchange acknowledges the urgency and asks where they are, what equipment they have, and how long it's been down. That's information you'd ask in a panic call anyway. On a voice call the AI can transfer to your cell when the caller asks. If you can't take it, the lead's already qualified by the time you see it.
“the AI will book jobs I can't actually take this week”
Avidra captures and qualifies. Booking is on you. The AI never promises a same-day slot. It says you'll be in touch and asks for the basics so you can plan.
“I want to qualify by equipment age myself”
Avidra asks make and model in the standard intake. That's the information you'd ask for anyway. You see the answer in the lead summary and decide whether it's a service call or a quote.
How Avidra answers your calls
Step 1 · AI picks up
When the phone rings, Avidra picks up before voicemail can. The greeting is yours, recorded or text-to-speech, your call.
Step 2 · Qualifies the caller live
Your intake script runs in real time. Name, address, what's going on, urgency. The conversation reads like a normal one.
Step 3 · Transfers to you when they ask, or summarizes when they don't
If the caller asks for a human, Avidra transfers to your cell or your dispatcher. If they don't, the AI finishes the intake.
Step 4 · Lead summary lands on your phone
After the call, Avidra texts you a structured summary. Caller name, problem, urgency, recording link if you want it.
Two ways to set it up
Two setup paths. Path one is forwarding: your existing business number stays the front door, calls ring to your phone, and Avidra only catches the unanswered ones. Path two is direct: the Avidra number is the front door, AI picks up every call live, and it transfers to your cell when the caller asks for a human. Most one-truck shops use path one. Larger shops with reception coverage usually move to path two.
Both pickup modes run on the Free tier. AI voice answering and SMS text-back are included at $0, with 30 voice minutes a month.
Where Avidra stops
Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your customers. The phone is the part it owns. The work past it stays with you and your existing tools.
The script will disclose your service-call fee if you tell it to, but it won't volunteer a price you haven't approved. It won't diagnose a no-cool by symptom. It won't tell a homeowner whether their compressor is shot. Equipment make and model gets captured. What you do with that information is your call.
The math on your missed calls
The numbers on a hvac shop your size.
8 calls/week missed$600 avg job$4,800 / week$20,800 / month$249,600 / year
73% of homeowners don't leave a voicemail. They call the next HVAC contractor on Google.
Avidra catches them in 4.2 seconds.
Calls HVAC contractors in Peterborough actually take
You probably recognize these patterns by now. Low refrigerant suspected after a long cooling run. Annual maintenance booking for spring or fall. Mini-split error code on the indoor head. Thermostat showing the right temp but no heat coming through. Each is the same opportunity. The phone is the bottleneck.
After hours, the calls shift. The patience is shorter and the stakes are higher. Gas smell near a furnace, needs immediate triage. Elderly homeowner without working heat overnight. Fast pickup is the difference between the job and a callback that never gets returned.
What the year looks like
Two peaks. Heat advisories drive AC emergency calls May through August. Cold snaps and first-frost weeks drive no-heat calls late October through February.
Volume changes by season. Pickup rate shouldn't. Avidra fires the text-back the same way in February as it does in July, on a slow Tuesday or during a heat-advisory week.
Getting Avidra answering your phone
Setup is two minutes. You connect your business number to Avidra, either by porting it or by setting your existing line to ring the Avidra number. The AI picks up from then on. You edit the default intake script to sound like your office, and the first real call uses your voice and your business name.
Most owners are live before lunch on the day they sign up. The honest test is to call your own line and have the AI answer. The questions land. The summary fires. You see the intake on your phone.
Why live pickup beats voicemail
Voicemail is where service leads go to die. A homeowner who hits voicemail at 7pm and gets a callback at 9am has already booked the next name on the list. Avidra picks up live, so the conversation starts in the first ring. By the time the caller would have hung up on voicemail, the AI has already captured the caller's name and address along with the basics of the call. The follow-up callback then lands into a warm conversation, not a cold one.
After-hours and on-the-ground in Peterborough
TSSA G2 or G3 ticket is required for any gas appliance install or service in Ontario. Some municipalities also require a mechanical permit for ductwork changes.
Common questions
Does it handle no-heat panic differently than a quote request?
Yes. The script branches on urgency. Emergencies get a faster acknowledgement and a 'we're on the way' style intake.
Will it handle warranty questions?
It captures the warranty claim details and routes them to the office. Warranty answers come from your team, not the bot.
Can it capture make and model of the equipment?
Yes. The script asks for the equipment make, model, and rough age. The answer is in the lead summary.
Does the script know the difference between cooling and heating season?
You can configure seasonal scripts. Most owners switch them in October and again in April.
How does it know my business hours?
You set them once in setup. The script changes after-hours behavior automatically when you're closed.
Try Avidra on your own number
Point your missed calls at Avidra and see the first text-back land. Free for 14 days. No card to start. Avidra works the same in Peterborough as it does in the busiest market we cover. The intake script changes by trade, the rest stays the same.
Start free for 14 days