The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
GARAGE DOOR · QUEBEC CITY
Never miss a garage door service call in Quebec City
Phone rings first4.2s response30-day guarantee
The torsion spring snapped at 6:45am, the car is stuck inside, and the homeowner needs to leave for work in twenty minutes. They called four shops in Quebec City. You were one of them.
Three things garage door techs push back on
“customers want to know the exact spring size before we come out”
Avidra asks for door dimensions and approximate age in the intake. The actual spring size gets confirmed on site. The intake just gets the truck rolling.
“I worry the bot sounds corporate and we're a small shop”
The intake script is configurable for both voice and SMS. Most owners write it in their own voice. The default is direct, not corporate.
“what if the caller wants pricing right away”
Avidra answers with the standard ranges you provide, or it deflects to a callback. You choose which questions get answered immediately and which wait for a human.
How Avidra answers your missed calls
Step 1 · Missed call detected
The line still rings to your phone first. When you don't pick up, Avidra picks up the conversation by text instead.
Step 2 · SMS qualifier
An SMS lands on the caller's phone within seconds. It identifies itself as your business and walks the caller through a short intake.
Step 3 · Job summary to your phone
A short text hits your phone with the lead. It reads like an SMS from your dispatcher. The answers are already structured for triage.
Step 4 · You decide when to call back
The caller doesn't get ghosted while you finish what you're on. Avidra keeps the conversation alive until you're ready.
Two ways to set it up
Two setup paths. Path one is forwarding: your existing business number stays the front door, calls ring to your phone, and Avidra only catches the unanswered ones. Path two is direct: the Avidra number is the front door, AI picks up every call live, and it transfers to your cell when the caller asks for a human. Most one-truck shops use path one. Larger shops with reception coverage usually move to path two.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
Where Avidra stops
Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your customers. The phone is the part it owns. The work past it stays with you and your existing tools.
The text won't quote a spring. It won't promise a same-day slot. It won't tell a homeowner whether their opener motor is shot or just the capacitor. Door type and approximate age get captured. The diagnosis and the price stay with you.
The math on your missed calls
The numbers on a garage door shop your size.
7 calls/week missed$250 avg job$1,750 / week$7,583 / month$91,000 / year
73% of homeowners don't leave a voicemail. They call the next garage door tech on Google.
Avidra catches them in 4.2 seconds.
Calls garage door techs in Quebec City actually take
Here's what your line catches on a normal week. Annual lube and tune-up booking. Opener motor humming but the door won't move. Snapped torsion spring with the car stuck inside. Door off the track after a bumper tap. Pick up first and you book the job. Pick up second and you don't.
Off-hours calls run differently. Tighter, more urgent, less willing to wait until morning. Snapped spring trapping a car before an early shift. Door fell off the track and bent the panels. The shop that picks up fast keeps the work.
What the year looks like
Spring breaks spike during cold snaps when steel contracts. Opener calls spike in summer. Otherwise steady year-round.
For most garage door techs, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.
Setup is short
Setup is a 10-digit phone number and a short script. You forward your missed calls to the Avidra number that gets assigned at signup. You edit the default intake script to match how you talk to a new lead. That's the whole setup.
Most owners run their first real test inside an hour of signing up. The honest test is to miss a call on purpose from a friend's phone and watch what happens. The text fires. The follow-up questions land. You see the lead summary on your phone.
The five-second window
Speed is the whole game. A caller who got voicemail and then got a confirmation email twenty minutes later has already booked the next number on the list. A text-back inside five seconds reads as a real reply. The caller responds while they're still mentally on the call. The human callback then lands into a warm conversation, not a cold one.
After-hours and on-the-ground in Quebec City
Quebec City winters keep the call volume up. Cold weather doesn't slow the inbox.
Common questions
Will it offer a tune-up upsell?
Only if you configure it to. Most owners keep the intake to capture-and-acknowledge and handle the upsell on the human callback.
Can the script capture the door brand and approximate age?
Yes. Most garage-door scripts include brand, model if known, and rough install year.
Will it triage a same-day request?
Yes. The intake flags same-day urgency and pushes the lead summary to the top of your inbox.
What about opener motor calls?
Opener-motor calls are flagged and the intake captures the symptoms (humming, no movement, intermittent).
Does it handle commercial overhead doors?
Yes. Commercial intake is a separate script that captures door type, opening size, and access constraints.
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