The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
ROOFING · NANAIMO
Never miss a roofing service call in Nanaimo
Phone rings first4.2s response30-day guarantee
Your crew's finishing a tear-off and you're up top checking the deck rot. The phone rings in the cab below. By the time you climb down, the message has rolled to voicemail and the homeowner has hung up.
Three things roofers push back on
“AI can't quote a roof, I have to see it first”
It doesn't try. The intake asks where, what they're seeing, and whether the leak is active. You drive over and quote. The intake gets you the appointment.
“what if a customer thinks the text is spam”
The text leads with your business name. Most customers recognize it because they just called that number. The recognition is what stops the spam read.
“I don't want to book inspections that turn out to be nothing”
Avidra captures the basics so you decide before you drive. The lead summary tells you whether it's an active leak or a 'just curious' inspection. You triage from your phone.
How Avidra answers your calls
Step 1 · AI picks up
The first thing the caller hears is the AI receptionist saying who you are. No menu, no 'press 1 for sales.'
Step 2 · Qualifies the caller live
The caller answers a short qualifier live on the line. The AI handles the back-and-forth in your own words.
Step 3 · Transfers to you when they ask, or summarizes when they don't
Transfer on request: 'can I talk to Mike?' routes to Mike's cell. No transfer, and the AI wraps the call with the lead captured.
Step 4 · Lead summary lands on your phone
You get a text recap of the call within seconds of it ending. Same lead-summary format as the SMS-only setup.
How you wire it up
Avidra runs two ways. Keep your existing business number and forward to Avidra only when you can't pick up. The caller reaches you first. The AI handles the miss. Or use the Avidra number directly and let AI pick up every call, transferring to you when the caller asks. Most shops start with the first setup. The second works better once you've grown past one person on the phone.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
What Avidra does and doesn't
Avidra answers calls live with AI voice, or texts missed callers back if you'd rather. It runs your intake script. It captures jobs and relays messages to your customers when you ask. What it doesn't do: write your invoices, schedule your techs, replace your dispatcher, or pull customer history from your CRM.
The text won't quote a tear-off. It won't estimate a roof age over the phone. It won't promise an insurance-approved scope. The intake captures enough to triage. The actual roof and the actual quote stay yours, after you've been on the ladder.
The math on your missed calls
The numbers on a roofing shop your size.
4 calls/week missed$1,200 avg job$4,800 / week$20,800 / month$249,600 / year
73% of homeowners don't leave a voicemail. They call the next roofer on Google.
Avidra catches them in 4.2 seconds.
Calls roofers in Nanaimo actually take
Most of these will look familiar. Soffit and fascia replacement tied to a roof job. Insurance inspection booking after a hail event. Flashing repair around a chimney. Ceiling stain that appeared after last week's storm. Each is the same opportunity. The phone is the bottleneck.
After hours, the calls shift. The patience is shorter and the stakes are higher. Tree limb through the roof after a wind event. Tarp call after storm damage, can't wait until morning. Fast pickup is the difference between the job and a callback that never gets returned.
What the year looks like
Peak roughly April through October. Storm-driven spikes outside that window. Winter work is mostly emergency repair and tarp jobs.
Volume changes by season. Pickup rate shouldn't. Avidra fires the text-back the same way in February as it does in July, on a slow Tuesday or during a heat-advisory week.
Getting Avidra answering your phone
Setup is two minutes. You connect your business number to Avidra, either by porting it or by setting your existing line to ring the Avidra number. The AI picks up from then on. You edit the default intake script to sound like your office, and the first real call uses your voice and your business name.
Most owners are live before lunch on the day they sign up. The honest test is to call your own line and have the AI answer. The questions land. The summary fires. You see the intake on your phone.
Why live pickup beats voicemail
Voicemail is where service leads go to die. A homeowner who hits voicemail at 7pm and gets a callback at 9am has already booked the next name on the list. Avidra picks up live, so the conversation starts in the first ring. By the time the caller would have hung up on voicemail, the AI has already captured the caller's name and address along with the basics of the call. The follow-up callback then lands into a warm conversation, not a cold one.
After-hours and on-the-ground in Nanaimo
WorkSafeBC requires a written fall-protection plan for any roofing work over three metres above grade.
Common questions
What does it say about pricing?
Whatever you've approved. Most roofers default to a 'we'll quote on site' line because pricing depends on what's actually up there.
Can it handle insurance-adjuster calls differently?
Yes. Adjuster-identified calls route to a separate intake that captures claim number and inspection window.
Can it pause during off-season?
Yes. By month, by week, or any time you want.
Does it handle commercial flat-roof inquiries?
Yes. Commercial intake is a separate path that captures roof type, building age, and existing warranty status.
Will it tell the homeowner to call insurance first?
If you set the script to mention insurance, yes. Most roofers add a 'have your insurance info ready' line for storm-damage calls.
Try Avidra on your own number
Plug it in, miss a call, see what happens. 14 days free, no card needed to start. Start free in 2 minutes. AI picks up calls you miss. AI picks up calls you want it to. The shop decides which.
Start free for 14 days