The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
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PLUMBING · REGINA
Regina plumbers: stop losing leads to voicemail
Phone rings first4.2s response30-day guarantee
Two trucks out, two techs, the phones pinned all day. The eighth call comes in and there's nobody to grab it.
Why this matters in Regina
Regina winters bring the calls that cold weather always brings: pipes that froze overnight, furnaces that stopped on the coldest day, roofs that started leaking once the ice dam thawed. The calendar keeps the inbox full. So. The fix is the same here as anywhere: text the caller back in five seconds instead of letting them roll to voicemail.
What Avidra does
Avidra is a text-back system that runs the second you miss a call. The caller gets a real reply, not a voicemail loop. You get a structured lead with the basics filled in.
The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the homeowners are in your inbox before you do.
How Avidra answers your missed calls
Step 1 · Missed call detected
The line still rings to your phone first. When you don't pick up, Avidra picks up the conversation by text instead.
Step 2 · SMS qualifier
The SMS opens with a brief acknowledgement, then asks the qualifying questions you'd ask if you'd answered.
Step 3 · Job summary to your phone
When the caller finishes the intake, Avidra hands you the summary. The format is intentionally boring: who, where, what, when.
Step 4 · You decide when to call back
Avidra holds the conversation while you finish the current job. The caller stays warm. You decide if and when to follow up.
How you wire it up
Avidra runs two ways. Keep your existing business number and forward to Avidra only when you can't pick up. The caller reaches you first. The AI handles the miss. Or use the Avidra number directly and let AI pick up every call, transferring to you when the caller asks. Most shops start with the first setup. The second works better once you've grown past one person on the phone.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
Where Avidra stops
Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your customers. The phone is the part it owns. The work past it stays with you and your existing tools.
The text won't promise a 2pm slot. It won't quote a dispatch fee unless you've configured one in the script. It won't argue with a homeowner about whether they need a snake or a hydro-jet. The diagnosis and the price stay with you.
The math on your missed calls
The numbers on a plumbing shop your size.
10 calls/week missed$400 avg job$4,000 / week$17,333 / month$208,000 / year
73% of homeowners don't leave a voicemail. They call the next plumber on Google.
Avidra catches them in 4.2 seconds.
Calls plumbers in Regina actually take
You probably recognize these patterns by now. Main shutoff that won't fully close. Outdoor hose bib split after a freeze. Garburator humming but not turning. Kitchen drain backing up on a weeknight. Pick up first and you book the job. Pick up second and you don't.
Off-hours calls run differently. Tighter, more urgent, less willing to wait until morning. No hot water at 9pm in a house with kids. Water main leak between meter and house. The shop that picks up fast keeps the work.
What the year looks like
Burst-pipe calls spike from late November through March. Drain calls run year-round with a small May bump from spring renovation work.
For most plumbers, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.
Setup is short
Setup is a 10-digit phone number and a short script. You forward your missed calls to the Avidra number that gets assigned at signup. You edit the default intake script to match how you talk to a new lead. That's the whole setup.
Most owners run their first real test inside an hour of signing up. The honest test is to miss a call on purpose from a friend's phone and watch what happens. The text fires. The follow-up questions land. You see the lead summary on your phone.
The five-second window
Speed is the whole game. A caller who got voicemail and then got a confirmation email twenty minutes later has already booked the next number on the list. A text-back inside five seconds reads as a real reply. The caller responds while they're still mentally on the call. The human callback then lands into a warm conversation, not a cold one.
Common questions
Will it disclose my dispatch fee?
Yes. Most plumbers add a 'service call fee is $X, applied to the job if you proceed' line to the script. The caller sees it before they commit.
What if the homeowner asks for a specific tech?
The text asks who they worked with previously. The answer is captured in the lead summary for your dispatch.
Can it ask whether the water has been shut off?
Yes. The script includes a shutoff-status check for emergencies. The answer lands in the lead summary.
Does it work for emergency-only after-hours?
Yes. Configure the after-hours script to acknowledge emergencies only and book non-emergencies for the next business day.
Will it handle a 2am burst pipe call?
Yes. The text fires the same way at 2am as it does at 2pm. Most homeowners with a burst pipe text back within seconds. You see the lead and decide whether to take it that night.
Try Avidra on your own number
Start free for 14 days. No card required. Plug your business number in, miss a call on purpose, and see the text fire. Avidra reads the same whether the call comes from Regina or from the next market over.
Start free for 14 days