PLUMBING · LONGUEUIL

Never miss a plumbing service call in Longueuil

Phone rings first4.2s response30-day guarantee

It's 7am and you're loading the van for a water heater swap in Longueuil. A new call comes in. You can't take it and still make your first job on time.

Three things plumbers push back on

“homeowners hate talking to a robot, they'll just hang up”
Most callers can't tell the AI from a person on the first exchange. It uses your script and your business name, your recorded voice if you've added one. The few who do figure it out usually don't care, because they're getting a real reply at 8pm instead of voicemail.
“I already have an answering service through my CRM”
If the CRM is taking calls in real time and responding in under five seconds, you don't need this. Most CRMs send a confirmation email an hour later. The five-second window is when the lead is still deciding which name to scroll to next.
“my wife answers the phone when I'm on a job”
Lots of two-person operations run that way. Avidra is the backup for when both of you can't pick up. Saturday morning, school pickup, the third call in twenty minutes. Most owners set it to fire only after a missed call, not in place of the human.

How Avidra runs both channels

Step 1 · AI picks up live, or texts back if you miss it
Voice and SMS run on the same line. AI answers the live call. SMS fires on the misses. The caller gets one of the two.
Step 2 · Qualifies the caller on whichever channel they're on
Whichever channel the caller is on, the AI runs the same intake. No re-asking on the callback.
Step 3 · Transfer to you on call, or summary to your phone
On a voice call, the caller can ask for a transfer to your cell. On SMS, the lead summary lands on your phone the moment the intake completes.
Step 4 · The SMS thread stays open after, so they can text follow-ups
Post-call, the SMS thread stays open as a follow-up channel. The caller can text the AI later and you don't lose the context.

Pick a pickup mode

You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.

The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.

Where Avidra stops

Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your customers. The phone is the part it owns. The work past it stays with you and your existing tools.

The text won't promise a 2pm slot. It won't quote a dispatch fee unless you've configured one in the script. It won't argue with a homeowner about whether they need a snake or a hydro-jet. The diagnosis and the price stay with you.

The math on your missed calls

The numbers on a plumbing shop your size.

10 calls/week missed$400 avg job$4,000 / week$17,333 / month$208,000 / year

73% of homeowners don't leave a voicemail. They call the next plumber on Google.

Avidra catches them in 4.2 seconds.

The promise

If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.

No forms. No retention call.

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Calls plumbers in Longueuil actually take

You probably recognize these patterns by now. Main shutoff that won't fully close. Water heater that stopped making hot water this morning. Sewer smell from a basement floor drain. Leaking toilet flange the homeowner can see through the ceiling. Each one is a job you'd close if you could pick up the phone.

After-hours patterns are tighter. The urgency is higher and the timeline is shorter. Burst supply line spraying into a ceiling. Water main leak between meter and house. Whoever answers first books it. Everyone else gets the voicemail tone.

What the year looks like

Burst-pipe calls spike from late November through March. Drain calls run year-round with a small May bump from spring renovation work.

Most plumbers can predict the peaks. The trick is keeping pickup steady through them. Avidra doesn't surge-price during your busy weeks and doesn't go quiet during the slow ones.

How setup actually works

Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.

Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.

Why speed matters more than channel

The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.

Common questions

Will it handle a 2am burst pipe call?

Yes. The text fires the same way at 2am as it does at 2pm. Most homeowners with a burst pipe text back within seconds. You see the lead and decide whether to take it that night.

Will it tell the homeowner I'm booked three weeks out?

Only if you've set that as a hard rule for the script. By default, Avidra captures the lead and lets you decide whether to take it.

Will my customers know it's automated?

The text doesn't pretend to be a person, but it doesn't announce itself as a bot either. It says it's your office and that you'll be in touch.

Will it disclose my dispatch fee?

Yes. Most plumbers add a 'service call fee is $X, applied to the job if you proceed' line to the script. The caller sees it before they commit.

Can I forward an Avidra-captured lead to my CRM?

Yes. Each lead can email or webhook into your existing system.

Try Avidra on your own number

Avidra answers your missed calls starting today. Free for 14 days, no card up front. See pricing for what comes after. Avidra reads the same whether the call comes from Longueuil or from the next market over.

Start free for 14 days