The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
PLUMBING · ABBOTSFORD
Never miss a plumbing service call in Abbotsford
Phone rings first4.2s response30-day guarantee
It's 7am and you're loading the van for a water heater swap in Abbotsford. A new call comes in. You can't take it and still make your first job on time.
Three things plumbers push back on
“won't customers feel ghosted if the bot answers and not me”
The AI tells the caller you'll be in touch and offers to transfer when they ask. The bot's job is to keep the conversation warm, not impersonate you. Your call is the close. Most homeowners would rather get a fast response than voicemail in five days.
“I get a lot of solicitation calls, this will waste my time”
Solicitation callers almost never engage past the first exchange. The AI asks for the job basics. If the response is a sales pitch, Avidra files it and you don't see it. You see real lead replies.
“what if it can't answer a real plumbing question”
It doesn't try. The AI says you'll get back to them, asks for the basics so you can quote intelligently, and stops there. Pricing, scope, and any actual diagnosis stays with you. The product is intake, not advice.
How Avidra runs both channels
Step 1 · AI picks up live, or texts back if you miss it
The AI takes the call live. If the line is busy or the call drops to voicemail, the SMS text-back chain fires instead.
Step 2 · Qualifies the caller on whichever channel they're on
The qualifying questions adapt to the channel: voice on the call, SMS in the text thread. Same content, same answers captured.
Step 3 · Transfer to you on call, or summary to your phone
Voice transfers route to your cell. SMS intakes route to your inbox as a summary. Both endpoints are your phone.
Step 4 · The SMS thread stays open after, so they can text follow-ups
Post-call, the SMS thread stays open as a follow-up channel. The caller can text the AI later and you don't lose the context.
Two ways to set it up
Two setup paths. Path one is forwarding: your existing business number stays the front door, calls ring to your phone, and Avidra only catches the unanswered ones. Path two is direct: the Avidra number is the front door, AI picks up every call live, and it transfers to your cell when the caller asks for a human. Most one-truck shops use path one. Larger shops with reception coverage usually move to path two.
Free tier includes both. AI voice and SMS text-back are both in the $0 floor, so neither pickup mode costs extra.
What Avidra does and doesn't
Avidra answers calls live with AI voice, or texts missed callers back if you'd rather. It runs your intake script. It captures jobs and relays messages to your customers when you ask. What it doesn't do: write your invoices, schedule your techs, replace your dispatcher, or pull customer history from your CRM.
The text won't promise a 2pm slot. It won't quote a dispatch fee unless you've configured one in the script. It won't argue with a homeowner about whether they need a snake or a hydro-jet. The diagnosis and the price stay with you.
The math on your missed calls
The numbers on a plumbing shop your size.
10 calls/week missed$400 avg job$4,000 / week$17,333 / month$208,000 / year
73% of homeowners don't leave a voicemail. They call the next plumber on Google.
Avidra catches them in 4.2 seconds.
Calls plumbers in Abbotsford actually take
You probably recognize these patterns by now. Garburator humming but not turning. Water heater that stopped making hot water this morning. Leaking toilet flange the homeowner can see through the ceiling. Low pressure on the second floor since the renovation. Each one is a job you'd close if you could pick up the phone.
After-hours patterns are tighter. The urgency is higher and the timeline is shorter. Sewage backing up onto a finished basement floor. No hot water at 9pm in a house with kids. Whoever answers first books it. Everyone else gets the voicemail tone.
What the year looks like
Burst-pipe calls spike from late November through March. Drain calls run year-round with a small May bump from spring renovation work.
Most plumbers can predict the peaks. The trick is keeping pickup steady through them. Avidra doesn't surge-price during your busy weeks and doesn't go quiet during the slow ones.
How setup actually works
Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.
Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.
Why speed matters more than channel
The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.
After-hours and on-the-ground in Abbotsford
TSBC permits are required for gas-fired water heater replacements in BC. Some Greater Vancouver municipalities also require backflow testing on commercial accounts.
Common questions
Does it work for emergency-only after-hours?
Yes. Configure the after-hours script to acknowledge emergencies only and book non-emergencies for the next business day.
Will it handle a 2am burst pipe call?
Yes. The text fires the same way at 2am as it does at 2pm. Most homeowners with a burst pipe text back within seconds. You see the lead and decide whether to take it that night.
Will my customers know it's automated?
The text doesn't pretend to be a person, but it doesn't announce itself as a bot either. It says it's your office and that you'll be in touch.
Can it ask whether the water has been shut off?
Yes. The script includes a shutoff-status check for emergencies. The answer lands in the lead summary.
Can I forward an Avidra-captured lead to my CRM?
Yes. Each lead can email or webhook into your existing system.
Try Avidra on your own number
Avidra answers your missed calls starting today. Free for 14 days, no card up front. See pricing for what comes after. Avidra works the same in Abbotsford as it does in the busiest market we cover. The intake script changes by trade, the rest stays the same.
Start free for 14 days