The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
MED SPA · MAPLE RIDGE
After-hours call answering for Maple Ridge med spas
Phone rings first4.2s response30-day guarantee
Consult-to-treat is the conversion that matters and it starts at the phone call. The phone rings during a touch-up. The receptionist is in the back. The voicemail box is full.
A Tuesday in Maple Ridge
Tuesday at 9am the front desk in your Maple Ridge spa is on the phone with insurance about a denied claim. A new call comes in. The first call of the day is a chemical peel consult ahead of a wedding. It rolls to voicemail and the caller hangs up without leaving a message.
The 4pm call is a first-time client asking about Botox pricing. Reception is checking in two clients at the counter. By close of business there's an after-hours call too, a bruising or swelling after a treatment, client wants reassurance. Two missed calls, two unbooked appointments, no way to recover them tomorrow.
What changes
Avidra answers your phone with AI voice the moment a call lands. The caller hears a real voice. You get a structured lead summary on your phone, the same way a text would arrive.
The Tuesday morning call still happens. The front desk still can't answer when it's already on another line. Now the client gets a text in under five seconds asking the basics. By the time the front desk is free, the lead is qualified and sitting in your inbox.
How you wire it up
Avidra runs two ways. Keep your existing business number and forward to Avidra only when you can't pick up. The caller reaches you first. The AI handles the miss. Or use the Avidra number directly and let AI pick up every call, transferring to you when the caller asks. Most shops start with the first setup. The second works better once you've grown past one person on the phone.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
What it costs
Free for 14 days. No card to start. Plans after the trial run from a flat monthly rate, not per-call. Most med spas pay less per month than the value of one recovered job. See the pricing page for current numbers.
The phone end of your practice
Avidra owns the phone end of your practice. It picks up calls, runs the qualifier, captures the booking request, and relays the messages you ask it to send. Everything past the phone stays with you. Scheduling, billing, charting, treatment planning all live in your existing tools.
It doesn't book the consult. It doesn't quote a treatment tier. It doesn't replace the nurse-injector conversation. The text captures interest and tells the client the office will follow up. The consult and the treatment plan stay with your team.
The math on your missed calls
The numbers on a spa your size.
8 calls/week missed$320 avg appointment$2,560 / week$11,093 / month$133,120 / year
73% of clients don't leave a voicemail. They call the next med spa on Google.
Avidra catches them in 4.2 seconds.
Run the practice from your phone
Text the Avidra number from anywhere. 'Text Sarah her appointment moved to 3pm' and the AI sends Sarah an SMS as your office. Same for 'show me Friday's bookings' or 'call Jamie back at 4 about her CareCredit application.' Avidra picks up the phone for your clients. It also picks up for you.
Calls med spas in Maple Ridge actually take
You probably recognize these patterns by now. Membership program question from a current client. Lip filler touch-up for a returning client. Laser hair removal package question. Microneedling series booking. Pick up first and the patient stays on your books. Pick up second and they call the practice across town.
Off-hours calls run differently. Tighter questions, less willingness to wait for a callback in the morning. Bruising or swelling after a treatment, client wants reassurance. Post-laser redness that's lasting longer than expected. The practice that books fastest keeps the patient.
What the year looks like
Spring run-up to wedding season and summer drives consults March through June. November and early December bump for holiday packages and gift cards.
For most med spas, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.
Getting Avidra answering your phone
Setup is two minutes. You connect your business number to Avidra, either by porting it or by setting your existing line to ring the Avidra number. The AI picks up from then on. You edit the default intake script to sound like your office, and the first real call uses your voice and your business name.
Most owners are live before lunch on the day they sign up. The honest test is to call your own line and have the AI answer. The questions land. The summary fires. You see the intake on your phone.
Why live pickup beats voicemail
Voicemail is where service leads go to die. A homeowner who hits voicemail at 7pm and gets a callback at 9am has already booked the next name on the list. Avidra picks up live, so the conversation starts in the first ring. By the time the caller would have hung up on voicemail, the AI has already captured the caller's name and address along with the basics of the call. The follow-up callback then lands into a warm conversation, not a cold one.
Common questions
Can I have different scripts for different injectors?
Yes. The intake can branch by requested injector.
What about membership inquiries?
Membership inquiries are flagged and the intake captures basic interest. The actual pitch happens on the human callback.
What about packages versus single sessions?
The intake asks which the client is interested in. Packages branch to capture series preferences.
Will the script offer a price range?
Only if you approve a published range. Most spas keep pricing for the consult.
Can it handle a post-treatment concern call?
Yes. The after-care script branches on whether the call is about a recent treatment, and routes to a callback from the nurse injector.
Try Avidra on your own number
Try Avidra on your real business number for 14 days. No card. See pricing and start when you're ready. Avidra works the same in Maple Ridge as it does in the busiest market we cover. The intake script changes by trade, the rest stays the same.
Start free for 14 days