MED SPA · EDMONTON

Never miss a med spa service call in Edmonton

Phone rings first4.2s response30-day guarantee

Consult-to-treat is the conversion that matters and it starts at the phone call. The phone rings during a touch-up. The receptionist is in the back. The voicemail box is full.

Three things med spas push back on

“we have an online booking form”
The form catches the planners. Avidra catches the impulse callers. Most spas use both.
“I worry about a client posting a screenshot of a bad bot conversation”
The script is yours to edit and freeze. Avidra only sends what you've approved. No improvisation, no off-message answers.
“clients want to talk to the nurse injector, not a bot”
The AI isn't pretending to be a nurse. It says the office will follow up and asks the basics. On a voice call it offers to transfer when the caller asks for a human. The nurse conversation happens on the callback or the transfer.

How Avidra runs both channels

Step 1 · AI picks up live, or texts back if you miss it
Avidra answers every call the moment it lands. If the call still rolls to voicemail for any reason, the SMS text-back fires the same way as the missed-call mode.
Step 2 · Qualifies the caller on whichever channel they're on
Same intake script runs on voice or by SMS. The caller is asked the same questions either way.
Step 3 · Transfer to you on call, or summary to your phone
On a voice call, the caller can ask for a transfer to your cell. On SMS, the lead summary lands on your phone the moment the intake completes.
Step 4 · The SMS thread stays open after, so they can text follow-ups
The text channel doesn't close when the call ends. The caller can ping you by SMS later and the AI handles the next round.

Pick a pickup mode

You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.

The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.

The phone end of your practice

Avidra owns the phone end of your practice. It picks up calls, runs the qualifier, captures the booking request, and relays the messages you ask it to send. Everything past the phone stays with you. Scheduling, billing, charting, treatment planning all live in your existing tools.

It doesn't book the consult. It doesn't quote a treatment tier. It doesn't replace the nurse-injector conversation. The text captures interest and tells the client the office will follow up. The consult and the treatment plan stay with your team.

The math on your missed calls

The numbers on a spa your size.

8 calls/week missed$320 avg appointment$2,560 / week$11,093 / month$133,120 / year

73% of clients don't leave a voicemail. They call the next med spa on Google.

Avidra catches them in 4.2 seconds.

The promise

If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.

No forms. No retention call.

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Calls med spas in Edmonton actually take

Most of these will look familiar. Lip filler touch-up for a returning client. Chemical peel consult ahead of a wedding. Consult-to-treat conversion for a hesitant prospect. Botox consult booking for a first-time client. Each is an appointment that books when reception answers in time.

After hours, the caller is usually anxious. Time is short and the patience for a callback tomorrow is shorter. Bruising or swelling after a treatment, client wants reassurance. Post-laser redness that's lasting longer than expected. Fast pickup is the difference between booking the appointment and watching the patient call the next practice on the list.

What the year looks like

Spring run-up to wedding season and summer drives consults March through June. November and early December bump for holiday packages and gift cards.

Volume changes by season. Pickup rate shouldn't. Avidra fires the text-back the same way in February as it does in July, on a slow Tuesday or during a heat-advisory week.

How setup actually works

Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.

Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.

Why speed matters more than channel

The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.

Common questions

What about membership inquiries?

Membership inquiries are flagged and the intake captures basic interest. The actual pitch happens on the human callback.

Can it ask about medical history?

Only if you configure it to capture intake forms by text. Most spas keep medical history for the in-person consultation.

What about gift-card and package inquiries?

Captured with the same intake. Gift-card requests are flagged for the front desk.

Will the script offer a price range?

Only if you approve a published range. Most spas keep pricing for the consult.

What about packages versus single sessions?

The intake asks which the client is interested in. Packages branch to capture series preferences.

Try Avidra on your own number

Forward your missed calls to Avidra and watch the first text fire. 14 days free, no card to start, cancel from your phone. Start free in 2 minutes. AI picks up calls you miss. AI picks up calls you want it to. The shop decides which.

Start free for 14 days