The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
LOCKSMITH · BURNABY
AI phone receptionist for locksmiths in Burnaby
Phone rings first4.2s response30-day guarantee
A renter is locked out of a basement apartment at 11pm in Burnaby. They're standing in the cold scrolling a list of locksmiths. The first one to pick up wins the job.
When the phone rings and you can't
You're on an auto lockout in a mall parking lot and the desk phone goes to voicemail.
What Avidra does
Avidra answers your phone, however you've wired it. Live with AI voice, or text-back if the call goes missed, or both running together. The caller gets a real response. You get the captured lead.
The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the callers are in your inbox before you do.
How Avidra runs both channels
Step 1 · AI picks up live, or texts back if you miss it
The AI takes the call live. If the line is busy or the call drops to voicemail, the SMS text-back chain fires instead.
Step 2 · Qualifies the caller on whichever channel they're on
Whichever channel the caller is on, the AI runs the same intake. No re-asking on the callback.
Step 3 · Transfer to you on call, or summary to your phone
Transfers happen on voice. Summaries happen on SMS. The format depends on the channel, but both end up on your phone.
Step 4 · The SMS thread stays open after, so they can text follow-ups
After a voice call ends, the SMS thread stays open. The caller can text follow-up questions and the AI keeps the conversation going.
Pick a pickup mode
You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.
Both pickup modes run on the Free tier. AI voice answering and SMS text-back are included at $0, with 30 voice minutes a month.
Where Avidra stops
Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your customers. The phone is the part it owns. The work past it stays with you and your existing tools.
It never quotes a lockout price. It doesn't verify ID. It doesn't dispatch a tech. The text captures location and lock type. Everything else happens on your callback.
The math on your missed calls
The numbers on a locksmith your size.
7 calls/week missed$150 avg job$1,050 / week$4,550 / month$54,600 / year
73% of callers don't leave a voicemail. They call the next locksmith on Google.
Avidra catches them in 4.2 seconds.
Calls locksmiths in Burnaby actually take
Here's what your line catches on a normal week. Transponder key program for a 2015 Honda. Deadbolt install on a new exterior door. Car lockout in a parking lot. Residential lockout at the front door. Each is the same opportunity. The phone is the bottleneck.
After hours, the calls shift. The patience is shorter and the stakes are higher. Commercial lockout before opening shift. Post-break-in rekey before the homeowner leaves the property. Fast pickup is the difference between the job and a callback that never gets returned.
What the year looks like
Lockouts spike in summer (slammed-door season) and after long weekends. Rekey work is steady year-round with a small bump in moving season May through August.
Volume changes by season. Pickup rate shouldn't. Avidra fires the text-back the same way in February as it does in July, on a slow Tuesday or during a heat-advisory week.
How setup actually works
Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.
Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.
Why speed matters more than channel
The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.
After-hours and on-the-ground in Burnaby
A call might originate in Brentwood or three neighborhoods over. The text-back chain runs the same way in either case.
Common questions
Will it ask for ID before quoting a rekey?
No quoting happens in the intake. ID and authorization are handled on your callback.
What if a caller is locked out and panicking?
The intake acknowledges the urgency in the first reply and asks the location and lock type. You see the lead in real time.
Will it work for after-hours auto lockouts?
Yes. After-hours scripts can stay active or pause depending on your preference.
What about callers who don't speak English?
The intake supports a configurable second language. Most owners offer English and one other.
What about rekey requests?
Rekey intake captures the number of doors, lock types, and the reason for the rekey.
Try Avidra on your own number
Point your missed calls at Avidra and see the first text-back land. Free for 14 days. No card to start. The same product runs in Burnaby as it does in every other market we cover.
Start free for 14 days