HVAC · TERREBONNE

AI phone receptionist for HVAC contractors in Terrebonne

Phone rings first4.2s response30-day guarantee

December cold snap. A no-heat call comes in at 11pm. By the time you call back at 7am, the homeowner has another tech on the way and is asking for a refund on the dispatch fee.

When the phone rings and you can't

You're on a rooftop unit with the micron gauge open and the phone is in the truck below.

What Avidra does

Avidra is a text-back system that runs the second you miss a call. The caller gets a real reply, not a voicemail loop. You get a structured lead with the basics filled in.

The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the homeowners are in your inbox before you do.

How Avidra answers your missed calls

Step 1 · Missed call detected
Avidra sits on your business number and watches for unanswered calls. A missed call kicks off the text-back chain.
Step 2 · SMS qualifier
The text uses your script. The caller sees the questions you'd ask in person. Most respond inside a minute.
Step 3 · Job summary to your phone
A short text hits your phone with the lead. It reads like an SMS from your dispatcher. The answers are already structured for triage.
Step 4 · You decide when to call back
The caller stays in the loop while you finish your current job. A polite reminder fires if too much time passes.

How you wire it up

Avidra runs two ways. Keep your existing business number and forward to Avidra only when you can't pick up. The caller reaches you first. The AI handles the miss. Or use the Avidra number directly and let AI pick up every call, transferring to you when the caller asks. Most shops start with the first setup. The second works better once you've grown past one person on the phone.

Both pickup modes run on the Free tier. AI voice answering and SMS text-back are included at $0, with 30 voice minutes a month.

The phone end of your shop

Avidra owns the phone end of your shop. It picks up calls, runs the qualifier, captures the job, and relays the messages you ask it to send. Everything past the phone stays with you. Pricing, scheduling, dispatch, billing all live in your existing tools.

The script will disclose your service-call fee if you tell it to, but it won't volunteer a price you haven't approved. It won't diagnose a no-cool by symptom. It won't tell a homeowner whether their compressor is shot. Equipment make and model gets captured. What you do with that information is your call.

The math on your missed calls

The numbers on a hvac shop your size.

8 calls/week missed$600 avg job$4,800 / week$20,800 / month$249,600 / year

73% of homeowners don't leave a voicemail. They call the next HVAC contractor on Google.

Avidra catches them in 4.2 seconds.

The promise

If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.

No forms. No retention call.

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Calls HVAC contractors in Terrebonne actually take

The calls that land most often go something like this. Mini-split error code on the indoor head. Thermostat showing the right temp but no heat coming through. Low refrigerant suspected after a long cooling run. New homeowner asking for a tune-up before winter. Pick up first and you book the job. Pick up second and you don't.

Off-hours calls run differently. Tighter, more urgent, less willing to wait until morning. No AC during a heat advisory. Elderly homeowner without working heat overnight. The shop that picks up fast keeps the work.

What the year looks like

Two peaks. Heat advisories drive AC emergency calls May through August. Cold snaps and first-frost weeks drive no-heat calls late October through February.

For most HVAC contractors, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.

Setup is short

Setup is a 10-digit phone number and a short script. You forward your missed calls to the Avidra number that gets assigned at signup. You edit the default intake script to match how you talk to a new lead. That's the whole setup.

Most owners run their first real test inside an hour of signing up. The honest test is to miss a call on purpose from a friend's phone and watch what happens. The text fires. The follow-up questions land. You see the lead summary on your phone.

The five-second window

Speed is the whole game. A caller who got voicemail and then got a confirmation email twenty minutes later has already booked the next number on the list. A text-back inside five seconds reads as a real reply. The caller responds while they're still mentally on the call. The human callback then lands into a warm conversation, not a cold one.

Common questions

Can I quote a service call fee in the script?

Yes. The flat trip charge or after-hours rate can be disclosed in the intake message.

How does it know my business hours?

You set them once in setup. The script changes after-hours behavior automatically when you're closed.

Will it work for commercial accounts?

Commercial intake is a separate script path. The questions are different and the routing usually goes to a dispatcher, not the field tech.

Will it handle warranty questions?

It captures the warranty claim details and routes them to the office. Warranty answers come from your team, not the bot.

Does the script know the difference between cooling and heating season?

You can configure seasonal scripts. Most owners switch them in October and again in April.

Try Avidra on your own number

Try Avidra on your real business number for 14 days. No card. See pricing and start when you're ready. Free for 14 days. AI answers your phone live, or texts back the missed callers. Configure however your shop works.

Start free for 14 days