The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
HVAC · STOUFFVILLE
What a missed call costs a Stouffville hvac shop
Phone rings first4.2s response30-day guarantee
Your dispatcher took a vacation week and you're covering. The route software shows six calls. The phone has rung eleven times since 8am. Two of those were real leads.
What Avidra does
Avidra answers your phone, however you've wired it. Live with AI voice, or text-back if the call goes missed, or both running together. The caller gets a real response. You get the captured lead.
The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the homeowners are in your inbox before you do.
Where the math breaks even
Break-even is one recovered job a month for almost every plan tier. If Avidra catches one hvac lead in the trial that would have gone to voicemail, you're already ahead on the year. The trial period is 14 days, so the math has the chance to prove itself before you're paying.
Pick a pickup mode
You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
What Avidra does and doesn't
Avidra answers calls live with AI voice, or texts missed callers back if you'd rather. It runs your intake script. It captures jobs and relays messages to your customers when you ask. What it doesn't do: write your invoices, schedule your techs, replace your dispatcher, or pull customer history from your CRM.
The script will disclose your service-call fee if you tell it to, but it won't volunteer a price you haven't approved. It won't diagnose a no-cool by symptom. It won't tell a homeowner whether their compressor is shot. Equipment make and model gets captured. What you do with that information is your call.
The math on your missed calls
The numbers on a hvac shop your size.
8 calls/week missed$600 avg job$4,800 / week$20,800 / month$249,600 / year
73% of homeowners don't leave a voicemail. They call the next HVAC contractor on Google.
Avidra catches them in 4.2 seconds.
Calls HVAC contractors in Stouffville actually take
Most of these will look familiar. Mini-split error code on the indoor head. Low refrigerant suspected after a long cooling run. Furnace short-cycling every few minutes. Annual maintenance booking for spring or fall. Each one is a job you'd close if you could pick up the phone.
After-hours patterns are tighter. The urgency is higher and the timeline is shorter. Gas smell near a furnace, needs immediate triage. No heat at 2am in February with kids in the house. Whoever answers first books it. Everyone else gets the voicemail tone.
What the year looks like
Two peaks. Heat advisories drive AC emergency calls May through August. Cold snaps and first-frost weeks drive no-heat calls late October through February.
Most HVAC contractors can predict the peaks. The trick is keeping pickup steady through them. Avidra doesn't surge-price during your busy weeks and doesn't go quiet during the slow ones.
How setup actually works
Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.
Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.
Why speed matters more than channel
The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.
After-hours and on-the-ground in Stouffville
TSSA G2 or G3 ticket is required for any gas appliance install or service in Ontario. Some municipalities also require a mechanical permit for ductwork changes.
Common questions
Can I quote a service call fee in the script?
Yes. The flat trip charge or after-hours rate can be disclosed in the intake message.
What if the caller is on a maintenance contract?
Recognized numbers route straight to your phone. The text only fires for cold calls.
Does it handle no-heat panic differently than a quote request?
Yes. The script branches on urgency. Emergencies get a faster acknowledgement and a 'we're on the way' style intake.
Will it handle warranty questions?
It captures the warranty claim details and routes them to the office. Warranty answers come from your team, not the bot.
Will it work for commercial accounts?
Commercial intake is a separate script path. The questions are different and the routing usually goes to a dispatcher, not the field tech.
Try Avidra on your own number
Run the trial on your own line for two weeks. The first missed call you catch usually pays for the year. The product doesn't change by city. Stouffville HVAC contractors get the same thing every other market gets.
Start free for 14 days