The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
HVAC · ST. ALBERT
What a missed call costs a St. Albert hvac shop
Phone rings first4.2s response30-day guarantee
A homeowner whose AC died at 2pm called four contractors in twenty minutes. You were the third. They called back, you answered, and they were already booked with someone else.
What Avidra does
Avidra is a text-back system that runs the second you miss a call. The caller gets a real reply, not a voicemail loop. You get a structured lead with the basics filled in.
The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the homeowners are in your inbox before you do.
Where the math breaks even
Break-even is one recovered job a month for almost every plan tier. If Avidra catches one hvac lead in the trial that would have gone to voicemail, you're already ahead on the year. The trial period is 14 days, so the math has the chance to prove itself before you're paying.
How you wire it up
Avidra runs two ways. Keep your existing business number and forward to Avidra only when you can't pick up. The caller reaches you first. The AI handles the miss. Or use the Avidra number directly and let AI pick up every call, transferring to you when the caller asks. Most shops start with the first setup. The second works better once you've grown past one person on the phone.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
Where Avidra stops
Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your customers. The phone is the part it owns. The work past it stays with you and your existing tools.
The script will disclose your service-call fee if you tell it to, but it won't volunteer a price you haven't approved. It won't diagnose a no-cool by symptom. It won't tell a homeowner whether their compressor is shot. Equipment make and model gets captured. What you do with that information is your call.
The math on your missed calls
The numbers on a hvac shop your size.
8 calls/week missed$600 avg job$4,800 / week$20,800 / month$249,600 / year
73% of homeowners don't leave a voicemail. They call the next HVAC contractor on Google.
Avidra catches them in 4.2 seconds.
Two people on the phones, not just one
The customer-facing AI is one half of the product. The other half is yours. Text the Avidra number any natural-language instruction like 'text Dave I'm running 15 late' or 'show me Friday's bookings.' Avidra relays the message or pulls the data. Most owners forget this is part of the product until the first time they use it from a job site.
Calls HVAC contractors in St. Albert actually take
You probably recognize these patterns by now. Condensate line clogged and dripping onto a hallway floor. Furnace short-cycling every few minutes. Mini-split error code on the indoor head. New homeowner asking for a tune-up before winter. Pick up first and you book the job. Pick up second and you don't.
Off-hours calls run differently. Tighter, more urgent, less willing to wait until morning. Gas smell near a furnace, needs immediate triage. No heat at 2am in February with kids in the house. The shop that picks up fast keeps the work.
What the year looks like
Two peaks. Heat advisories drive AC emergency calls May through August. Cold snaps and first-frost weeks drive no-heat calls late October through February.
For most HVAC contractors, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.
Setup is short
Setup is a 10-digit phone number and a short script. You forward your missed calls to the Avidra number that gets assigned at signup. You edit the default intake script to match how you talk to a new lead. That's the whole setup.
Most owners run their first real test inside an hour of signing up. The honest test is to miss a call on purpose from a friend's phone and watch what happens. The text fires. The follow-up questions land. You see the lead summary on your phone.
The five-second window
Speed is the whole game. A caller who got voicemail and then got a confirmation email twenty minutes later has already booked the next number on the list. A text-back inside five seconds reads as a real reply. The caller responds while they're still mentally on the call. The human callback then lands into a warm conversation, not a cold one.
After-hours and on-the-ground in St. Albert
St. Albert winters mean no-heat calls that land at 11pm when the temperature drops fastest. Heat advisories in St. Albert bring the AC-emergency wave you already know.
Common questions
Does it handle no-heat panic differently than a quote request?
Yes. The script branches on urgency. Emergencies get a faster acknowledgement and a 'we're on the way' style intake.
What about gas-smell calls, will it triage those?
Gas-smell calls trigger an immediate 'leave the house and call 911 first' message before the booking conversation continues.
Does the script know the difference between cooling and heating season?
You can configure seasonal scripts. Most owners switch them in October and again in April.
Can it capture make and model of the equipment?
Yes. The script asks for the equipment make, model, and rough age. The answer is in the lead summary.
What if the caller is on a maintenance contract?
Recognized numbers route straight to your phone. The text only fires for cold calls.
Try Avidra on your own number
Two minutes of setup. Fourteen days free. Cancel if you don't see leads land that you would have lost. No card up front. Avidra works the same in St. Albert as it does in the busiest market we cover. The intake script changes by trade, the rest stays the same.
Start free for 14 days