The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
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HVAC · SAANICH
Never miss a hvac service call in Saanich
Phone rings first4.2s response30-day guarantee
It's the first heat advisory of June and you've already got six service calls booked across Saanich. The phone keeps ringing. You can hear it from the attic where the condenser fan is dead.
Three things HVAC contractors push back on
“customers calling in a no-heat panic need a human, not a bot”
The first exchange acknowledges the urgency and asks where they are, what equipment they have, and how long it's been down. That's information you'd ask in a panic call anyway. On a voice call the AI can transfer to your cell when the caller asks. If you can't take it, the lead's already qualified by the time you see it.
“I run a tight maintenance-contract book, I don't want random cold callers”
Cold callers usually don't engage. The ones who do are the real leads, the homeowners who looked up an HVAC tech because their AC died this morning. Avidra filters by reply, not by call. The contract book stays untouched.
“the AI will book jobs I can't actually take this week”
Avidra captures and qualifies. Booking is on you. The AI never promises a same-day slot. It says you'll be in touch and asks for the basics so you can plan.
How Avidra answers your calls
Step 1 · AI picks up
When the phone rings, Avidra picks up before voicemail can. The greeting is yours, recorded or text-to-speech, your call.
Step 2 · Qualifies the caller live
The caller answers a short qualifier live on the line. The AI handles the back-and-forth in your own words.
Step 3 · Transfers to you when they ask, or summarizes when they don't
If the caller wants a human, they get one. If they don't, the AI handles the whole call and you get the summary after.
Step 4 · Lead summary lands on your phone
You get a text recap of the call within seconds of it ending. Same lead-summary format as the SMS-only setup.
Pick a pickup mode
You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
What Avidra does and doesn't
Avidra answers calls live with AI voice, or texts missed callers back if you'd rather. It runs your intake script. It captures jobs and relays messages to your customers when you ask. What it doesn't do: write your invoices, schedule your techs, replace your dispatcher, or pull customer history from your CRM.
The script will disclose your service-call fee if you tell it to, but it won't volunteer a price you haven't approved. It won't diagnose a no-cool by symptom. It won't tell a homeowner whether their compressor is shot. Equipment make and model gets captured. What you do with that information is your call.
The math on your missed calls
The numbers on a hvac shop your size.
8 calls/week missed$600 avg job$4,800 / week$20,800 / month$249,600 / year
73% of homeowners don't leave a voicemail. They call the next HVAC contractor on Google.
Avidra catches them in 4.2 seconds.
Calls HVAC contractors in Saanich actually take
Most of these will look familiar. Condensate line clogged and dripping onto a hallway floor. New homeowner asking for a tune-up before winter. AC blowing warm air after the contactor stuck. Low refrigerant suspected after a long cooling run. Pick up first and you book the job. Pick up second and you don't.
Off-hours calls run differently. Tighter, more urgent, less willing to wait until morning. No AC during a heat advisory. Elderly homeowner without working heat overnight. The shop that picks up fast keeps the work.
What the year looks like
Two peaks. Heat advisories drive AC emergency calls May through August. Cold snaps and first-frost weeks drive no-heat calls late October through February.
For most HVAC contractors, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.
Getting Avidra answering your phone
Setup is two minutes. You connect your business number to Avidra, either by porting it or by setting your existing line to ring the Avidra number. The AI picks up from then on. You edit the default intake script to sound like your office, and the first real call uses your voice and your business name.
Most owners are live before lunch on the day they sign up. The honest test is to call your own line and have the AI answer. The questions land. The summary fires. You see the intake on your phone.
Why live pickup beats voicemail
Voicemail is where service leads go to die. A homeowner who hits voicemail at 7pm and gets a callback at 9am has already booked the next name on the list. Avidra picks up live, so the conversation starts in the first ring. By the time the caller would have hung up on voicemail, the AI has already captured the caller's name and address along with the basics of the call. The follow-up callback then lands into a warm conversation, not a cold one.
After-hours and on-the-ground in Saanich
Technical Safety BC permits are required for gas appliance install and service. Most contractors carry their gas ticket and pull permits as part of the quote.
Common questions
How does it know my business hours?
You set them once in setup. The script changes after-hours behavior automatically when you're closed.
Can it book a tune-up appointment automatically?
Booking is on you. The script captures preferred days and times so dispatch is faster.
Can I quote a service call fee in the script?
Yes. The flat trip charge or after-hours rate can be disclosed in the intake message.
Does it handle no-heat panic differently than a quote request?
Yes. The script branches on urgency. Emergencies get a faster acknowledgement and a 'we're on the way' style intake.
Will it work for commercial accounts?
Commercial intake is a separate script path. The questions are different and the routing usually goes to a dispatcher, not the field tech.
Try Avidra on your own number
Two minutes of setup. Fourteen days free. Cancel if you don't see leads land that you would have lost. No card up front. Start free in 2 minutes. AI picks up calls you miss. AI picks up calls you want it to. The shop decides which.
Start free for 14 days