The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
HVAC · LANGLEY
What a missed call costs a Langley hvac shop
Phone rings first4.2s response30-day guarantee
You're on top of a rooftop unit when the call comes through. It's the third time this morning. The first two left voicemails that didn't say enough to plan a route around.
What Avidra does
Avidra is a text-back system that runs the second you miss a call. The caller gets a real reply, not a voicemail loop. You get a structured lead with the basics filled in.
The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the homeowners are in your inbox before you do.
Where the math breaks even
Break-even is one recovered job a month for almost every plan tier. If Avidra catches one hvac lead in the trial that would have gone to voicemail, you're already ahead on the year. The trial period is 14 days, so the math has the chance to prove itself before you're paying.
How you wire it up
Avidra runs two ways. Keep your existing business number and forward to Avidra only when you can't pick up. The caller reaches you first. The AI handles the miss. Or use the Avidra number directly and let AI pick up every call, transferring to you when the caller asks. Most shops start with the first setup. The second works better once you've grown past one person on the phone.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
What Avidra does and doesn't
Avidra answers calls live with AI voice, or texts missed callers back if you'd rather. It runs your intake script. It captures jobs and relays messages to your customers when you ask. What it doesn't do: write your invoices, schedule your techs, replace your dispatcher, or pull customer history from your CRM.
The script will disclose your service-call fee if you tell it to, but it won't volunteer a price you haven't approved. It won't diagnose a no-cool by symptom. It won't tell a homeowner whether their compressor is shot. Equipment make and model gets captured. What you do with that information is your call.
The math on your missed calls
The numbers on a hvac shop your size.
8 calls/week missed$600 avg job$4,800 / week$20,800 / month$249,600 / year
73% of homeowners don't leave a voicemail. They call the next HVAC contractor on Google.
Avidra catches them in 4.2 seconds.
Calls HVAC contractors in Langley actually take
The calls that land most often go something like this. Thermostat showing the right temp but no heat coming through. New homeowner asking for a tune-up before winter. Annual maintenance booking for spring or fall. Mini-split error code on the indoor head. Each one is a job you'd close if you could pick up the phone.
After-hours patterns are tighter. The urgency is higher and the timeline is shorter. Gas smell near a furnace, needs immediate triage. No AC during a heat advisory. Whoever answers first books it. Everyone else gets the voicemail tone.
What the year looks like
Two peaks. Heat advisories drive AC emergency calls May through August. Cold snaps and first-frost weeks drive no-heat calls late October through February.
Most HVAC contractors can predict the peaks. The trick is keeping pickup steady through them. Avidra doesn't surge-price during your busy weeks and doesn't go quiet during the slow ones.
Setup is short
Setup is a 10-digit phone number and a short script. You forward your missed calls to the Avidra number that gets assigned at signup. You edit the default intake script to match how you talk to a new lead. That's the whole setup.
Most owners run their first real test inside an hour of signing up. The honest test is to miss a call on purpose from a friend's phone and watch what happens. The text fires. The follow-up questions land. You see the lead summary on your phone.
The five-second window
Speed is the whole game. A caller who got voicemail and then got a confirmation email twenty minutes later has already booked the next number on the list. A text-back inside five seconds reads as a real reply. The caller responds while they're still mentally on the call. The human callback then lands into a warm conversation, not a cold one.
After-hours and on-the-ground in Langley
Technical Safety BC permits are required for gas appliance install and service. Most contractors carry their gas ticket and pull permits as part of the quote.
Common questions
Does it handle no-heat panic differently than a quote request?
Yes. The script branches on urgency. Emergencies get a faster acknowledgement and a 'we're on the way' style intake.
How does it know my business hours?
You set them once in setup. The script changes after-hours behavior automatically when you're closed.
Can it book a tune-up appointment automatically?
Booking is on you. The script captures preferred days and times so dispatch is faster.
What about gas-smell calls, will it triage those?
Gas-smell calls trigger an immediate 'leave the house and call 911 first' message before the booking conversation continues.
Does the script know the difference between cooling and heating season?
You can configure seasonal scripts. Most owners switch them in October and again in April.
Try Avidra on your own number
Run the trial on your own line for two weeks. The first missed call you catch usually pays for the year. Same intake. Same lead summary. Langley or anywhere else we work.
Start free for 14 days