AI phone receptionist for HVAC contractors in Hamilton

When the phone rings and you can't

You're on a rooftop unit with the micron gauge open and the phone is in the truck below.

What Avidra does

Avidra answers your phone, however you've wired it. Live with AI voice, or text-back if the call goes missed, or both running together. The caller gets a real response. You get the captured lead.

The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the homeowners are in your inbox before you do.

How Avidra runs both channels

1. Step 1 · AI picks up live, or texts back if you miss it

   Avidra answers every call the moment it lands. If the call still rolls to voicemail for any reason, the SMS text-back fires the same way as the missed-call mode.

2. Step 2 · Qualifies the caller on whichever channel they're on

   Same intake script runs on voice or by SMS. The caller is asked the same questions either way.

3. Step 3 · Transfer to you on call, or summary to your phone

   Transfers happen on voice. Summaries happen on SMS. The format depends on the channel, but both end up on your phone.

4. Step 4 · The SMS thread stays open after, so they can text follow-ups

   After a voice call ends, the SMS thread stays open. The caller can text follow-up questions and the AI keeps the conversation going.

How you wire it up

Avidra runs two ways. Keep your existing business number and forward to Avidra only when you can't pick up. The caller reaches you first. The AI handles the miss. Or use the Avidra number directly and let AI pick up every call, transferring to you when the caller asks. Most shops start with the first setup. The second works better once you've grown past one person on the phone.

Both pickup modes run on the Free tier. AI voice answering and SMS text-back are included at $0, with 30 voice minutes a month.

Where Avidra stops

Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your customers. The phone is the part it owns. The work past it stays with you and your existing tools.

The script will disclose your service-call fee if you tell it to, but it won't volunteer a price you haven't approved. It won't diagnose a no-cool by symptom. It won't tell a homeowner whether their compressor is shot. Equipment make and model gets captured. What you do with that information is your call.

Two people on the phones, not just one

The customer-facing AI is one half of the product. The other half is yours. Text the Avidra number any natural-language instruction like 'text Dave I'm running 15 late' or 'show me Friday's bookings.' Avidra relays the message or pulls the data. Most owners forget this is part of the product until the first time they use it from a job site.

Calls HVAC contractors in Hamilton actually take

The calls that land most often go something like this. Furnace short-cycling every few minutes. Mini-split error code on the indoor head. Condensate line clogged and dripping onto a hallway floor. Annual maintenance booking for spring or fall. Each one is a job you'd close if you could pick up the phone.

After-hours patterns are tighter. The urgency is higher and the timeline is shorter. No heat at 2am in February with kids in the house. Gas smell near a furnace, needs immediate triage. Whoever answers first books it. Everyone else gets the voicemail tone.

What the year looks like

Two peaks. Heat advisories drive AC emergency calls May through August. Cold snaps and first-frost weeks drive no-heat calls late October through February.

Most HVAC contractors can predict the peaks. The trick is keeping pickup steady through them. Avidra doesn't surge-price during your busy weeks and doesn't go quiet during the slow ones.

How setup actually works

Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.

Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.

Why speed matters more than channel

The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.

After-hours and on-the-ground in Hamilton

Hamilton winters mean no-heat calls that land at 11pm when the temperature drops fastest. Heat advisories in Hamilton bring the AC-emergency wave you already know. Calls come from Stoney Creek and from across Hamilton. The phone doesn't care about postal codes. TSSA G2 or G3 ticket is required for any gas appliance install or service in Ontario. Some municipalities also require a mechanical permit for ductwork changes.

Common questions

Try Avidra on your own number

Run the trial on your own line for two weeks. The first missed call you catch usually pays for the year. Same intake. Same lead summary. Hamilton or anywhere else we work.