The promise
If Avidra doesn't recover 3 booked jobs in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
HVAC · COQUITLAM
After-hours call answering for Coquitlam HVAC contractors
Phone rings first4.2s response30-day guarantee
Your dispatcher took a vacation week and you're covering. The route software shows six calls. The phone has rung eleven times since 8am. Two of those were real leads.
A Tuesday in Coquitlam
Tuesday at 9am you're loading the truck in Coquitlam. The first call of the day is a furnace short-cycling every few minutes. You're already booked solid by the time it's transcribed and sent back to your inbox. The phone goes to voicemail because both of yours are pinned. You don't see it until you're back in the truck.
The 4pm call is a homeowner whose AC stopped on the hottest day of the year. You can't take it. By 6:30pm there's an after-hours job too, a elderly homeowner without working heat overnight. Two missed calls, one half-day of revenue, no way to triage from a ladder.
What changes
Avidra answers your phone with AI voice the moment a call lands. The caller hears a real voice. You get a structured lead summary on your phone, the same way a text would arrive.
The Tuesday morning call still happens. You still can't answer mid-job. Now the homeowner gets a text in under five seconds asking the basics. By the time you're back in the truck the lead is qualified and sitting in your inbox.
Two ways to set it up
Two setup paths. Path one is forwarding: your existing business number stays the front door, calls ring to your phone, and Avidra only catches the unanswered ones. Path two is direct: the Avidra number is the front door, AI picks up every call live, and it transfers to your cell when the caller asks for a human. Most one-truck shops use path one. Larger shops with reception coverage usually move to path two.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
What it costs
Free for 14 days. No card to start. Plans after the trial run from a flat monthly rate, not per-call. Most HVAC contractors pay less per month than the value of one recovered job. See the pricing page for current numbers.
The phone end of your shop
Avidra owns the phone end of your shop. It picks up calls, runs the qualifier, captures the job, and relays the messages you ask it to send. Everything past the phone stays with you. Pricing, scheduling, dispatch, billing all live in your existing tools.
The script will disclose your service-call fee if you tell it to, but it won't volunteer a price you haven't approved. It won't diagnose a no-cool by symptom. It won't tell a homeowner whether their compressor is shot. Equipment make and model gets captured. What you do with that information is your call.
The math on your missed calls
The numbers on a hvac shop your size.
8 calls/week missed$600 avg job$4,800 / week$20,800 / month$249,600 / year
73% of homeowners don't leave a voicemail. They call the next HVAC contractor on Google.
Avidra catches them in 4.2 seconds.
Calls HVAC contractors in Coquitlam actually take
Most of these will look familiar. Mini-split error code on the indoor head. Thermostat showing the right temp but no heat coming through. Furnace short-cycling every few minutes. Annual maintenance booking for spring or fall. Pick up first and you book the job. Pick up second and you don't.
Off-hours calls run differently. Tighter, more urgent, less willing to wait until morning. Elderly homeowner without working heat overnight. Gas smell near a furnace, needs immediate triage. The shop that picks up fast keeps the work.
What the year looks like
Two peaks. Heat advisories drive AC emergency calls May through August. Cold snaps and first-frost weeks drive no-heat calls late October through February.
For most HVAC contractors, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.
Getting Avidra answering your phone
Setup is two minutes. You connect your business number to Avidra, either by porting it or by setting your existing line to ring the Avidra number. The AI picks up from then on. You edit the default intake script to sound like your office, and the first real call uses your voice and your business name.
Most owners are live before lunch on the day they sign up. The honest test is to call your own line and have the AI answer. The questions land. The summary fires. You see the intake on your phone.
Why live pickup beats voicemail
Voicemail is where service leads go to die. A homeowner who hits voicemail at 7pm and gets a callback at 9am has already booked the next name on the list. Avidra picks up live, so the conversation starts in the first ring. By the time the caller would have hung up on voicemail, the AI has already captured the caller's name and address along with the basics of the call. The follow-up callback then lands into a warm conversation, not a cold one.
After-hours and on-the-ground in Coquitlam
Heat advisories in Coquitlam bring the AC-emergency wave you already know. Technical Safety BC permits are required for gas appliance install and service. Most contractors carry their gas ticket and pull permits as part of the quote.
Common questions
Can it book a tune-up appointment automatically?
Booking is on you. The script captures preferred days and times so dispatch is faster.
Will it work for commercial accounts?
Commercial intake is a separate script path. The questions are different and the routing usually goes to a dispatcher, not the field tech.
How does it know my business hours?
You set them once in setup. The script changes after-hours behavior automatically when you're closed.
Does it handle no-heat panic differently than a quote request?
Yes. The script branches on urgency. Emergencies get a faster acknowledgement and a 'we're on the way' style intake.
Can it capture make and model of the equipment?
Yes. The script asks for the equipment make, model, and rough age. The answer is in the lead summary.
Try Avidra on your own number
Two minutes of setup. Fourteen days free. Cancel if you don't see leads land that you would have lost. No card up front. Start free in 2 minutes. AI picks up calls you miss. AI picks up calls you want it to. The shop decides which.
Start free for 14 days