Never miss a garage door service call in Burnaby

Three things garage door techs push back on

• “this is a same-day job, an AI bot can't promise that”

  It doesn't. The intake captures the basics and tells the caller you'll be in touch. The promise of a same-day slot is yours, after you've looked at your schedule.

• “I don't take after-hours calls, the bot will book one anyway”

  Avidra honors your business hours. Outside hours, the AI acknowledges that you're closed and offers to book a callback for tomorrow morning. No promise of a same-night visit.

• “what if the caller wants pricing right away”

  Avidra answers with the standard ranges you provide, or it deflects to a callback. You choose which questions get answered immediately and which wait for a human.

How Avidra runs both channels

1. Step 1 · AI picks up live, or texts back if you miss it

   Avidra answers every call the moment it lands. If the call still rolls to voicemail for any reason, the SMS text-back fires the same way as the missed-call mode.

2. Step 2 · Qualifies the caller on whichever channel they're on

   The intake doesn't care if the caller is on voice or text. Same questions, same data captured.

3. Step 3 · Transfer to you on call, or summary to your phone

   Transfers happen on voice. Summaries happen on SMS. The format depends on the channel, but both end up on your phone.

4. Step 4 · The SMS thread stays open after, so they can text follow-ups

   The text channel doesn't close when the call ends. The caller can ping you by SMS later and the AI handles the next round.

Pick a pickup mode

You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.

Both pickup modes run on the Free tier. AI voice answering and SMS text-back are included at $0, with 30 voice minutes a month.

What Avidra does and doesn't

Avidra answers calls live with AI voice, or texts missed callers back if you'd rather. It runs your intake script. It captures jobs and relays messages to your customers when you ask. What it doesn't do: write your invoices, schedule your techs, replace your dispatcher, or pull customer history from your CRM.

The text won't quote a spring. It won't promise a same-day slot. It won't tell a homeowner whether their opener motor is shot or just the capacitor. Door type and approximate age get captured. The diagnosis and the price stay with you.

Calls garage door techs in Burnaby actually take

Most of these will look familiar. Opener motor humming but the door won't move. Snapped torsion spring with the car stuck inside. Smart opener install with phone app. Panel replacement after a hailstorm. Each one is a job you'd close if you could pick up the phone.

After-hours patterns are tighter. The urgency is higher and the timeline is shorter. Door stuck open at 11pm with valuables inside. Snapped spring trapping a car before an early shift. Whoever answers first books it. Everyone else gets the voicemail tone.

What the year looks like

Spring breaks spike during cold snaps when steel contracts. Opener calls spike in summer. Otherwise steady year-round.

Most garage door techs can predict the peaks. The trick is keeping pickup steady through them. Avidra doesn't surge-price during your busy weeks and doesn't go quiet during the slow ones.

How setup actually works

Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.

Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.

Why speed matters more than channel

The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.

After-hours and on-the-ground in Burnaby

A call might originate in Brentwood or three neighborhoods over. The text-back chain runs the same way in either case.

Common questions

Try Avidra on your own number

Avidra answers your missed calls starting today. Free for 14 days, no card up front. See pricing for what comes after. The product doesn't change by city. Burnaby garage door techs get the same thing every other market gets.