Never miss an electrical service call in Ottawa

Three things electricians push back on

• “I don't want to deal with another tool”

  There's no app to learn. Lead summaries land as texts on your phone, the same way a dispatcher message would. The setup is a phone-forwarding rule or a number swap, depending on which pickup mode you pick.

• “I don't want to book jobs that fail ESA inspection because of bad intake”

  Avidra's intake doesn't promise scope. It captures the basics and surfaces them for your review. You decide if it's worth a site visit before you commit to anything.

• “I'm small enough that the calls I'm missing aren't that many”

  Run your own math: missed calls per month times your average ticket times your close rate. Most one-truck shops find it bigger than they expected.

How Avidra answers your calls

1. Step 1 · AI picks up

   Avidra answers the call on the first ring with the AI receptionist. The caller hears your business name and a short greeting.

2. Step 2 · Qualifies the caller live

   Your intake script runs in real time. Name, address, what's going on, urgency. The conversation reads like a normal one.

3. Step 3 · Transfers to you when they ask, or summarizes when they don't

   The caller can say 'put me through to a tech' any time. The AI routes the call. Otherwise it captures the lead and ends with a thank-you.

4. Step 4 · Lead summary lands on your phone

   The lead summary lands as a regular SMS. You can read it between jobs without opening an app.

Pick a pickup mode

You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.

Both pickup modes run on the Free tier. AI voice answering and SMS text-back are included at $0, with 30 voice minutes a month.

What Avidra does and doesn't

Avidra answers calls live with AI voice, or texts missed callers back if you'd rather. It runs your intake script. It captures jobs and relays messages to your customers when you ask. What it doesn't do: write your invoices, schedule your techs, replace your dispatcher, or pull customer history from your CRM.

The text won't quote a panel swap. It won't promise an inspection slot. It won't argue with a homeowner over the phone about whether their flickering is a loose neutral or a bad breaker. The intake gets you to the panel faster. Everything after that is yours.

Calls electricians in Ottawa actually take

The calls that land most often go something like this. Service upgrade quote tied to a kitchen reno. Outlet sparking when a vacuum gets plugged in. Service upgrade for a 1970s home with aluminum branch wiring. EV charger install quote on a 200A service. Pick up first and you book the job. Pick up second and you don't.

Off-hours calls run differently. Tighter, more urgent, less willing to wait until morning. Tree branch on a service drop after a wind storm. Burning smell from a panel, lights flickering. The shop that picks up fast keeps the work.

What the year looks like

Year-round demand. Small spikes in summer for EV chargers and patio circuits, and again before holidays for outdoor lighting.

For most electricians, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.

Getting Avidra answering your phone

Setup is two minutes. You connect your business number to Avidra, either by porting it or by setting your existing line to ring the Avidra number. The AI picks up from then on. You edit the default intake script to sound like your office, and the first real call uses your voice and your business name.

Most owners are live before lunch on the day they sign up. The honest test is to call your own line and have the AI answer. The questions land. The summary fires. You see the intake on your phone.

Why live pickup beats voicemail

Voicemail is where service leads go to die. A homeowner who hits voicemail at 7pm and gets a callback at 9am has already booked the next name on the list. Avidra picks up live, so the conversation starts in the first ring. By the time the caller would have hung up on voicemail, the AI has already captured the caller's name and address along with the basics of the call. The follow-up callback then lands into a warm conversation, not a cold one.

After-hours and on-the-ground in Ottawa

Ottawa winters keep the call volume up. Cold weather doesn't slow the inbox. A call might originate in the Glebe or three neighborhoods over. The text-back chain runs the same way in either case. ESA permits and inspections are required for almost all permanent wiring work in Ontario. Master license is held by the contractor, and the inspection schedule is part of the job timeline.

Common questions

Try Avidra on your own number

Two minutes of setup. Fourteen days free. Cancel if you don't see leads land that you would have lost. No card up front. Free for 14 days. AI answers your phone live, or texts back the missed callers. Configure however your shop works.