The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
DENTAL · WINDSOR
Never miss a dental service call in Windsor
Phone rings first4.2s response30-day guarantee
Insurance benefit-year reset hits the first Monday of January and the phone doesn't stop ringing. Most front desks can hold three calls before the rest start dropping.
Three things dental offices push back on
“we have an answering service for after-hours”
Answering services bill per call and respond on their schedule. Avidra answers in five seconds, on voice or by text. The cost math is usually cleaner.
“the AI will say the wrong thing about a quote and we'll lose trust”
Avidra never quotes. It captures the call's purpose and tells the patient a person will follow up. The trust stays with the human conversation.
“patients with insurance questions need a human, not a bot”
The AI asks the basics and defers insurance questions to the callback. Avidra never quotes a coverage figure. The patient gets an acknowledgement that the question will be answered by a person.
How Avidra answers your missed calls
Step 1 · Missed call detected
Avidra sits on your business number and watches for unanswered calls. A missed call kicks off the text-back chain.
Step 2 · SMS qualifier
An SMS lands on the caller's phone within seconds. It identifies itself as your business and walks the caller through a short intake.
Step 3 · Job summary to your phone
The lead summary lands on your phone as a single message. Everything you need to prep for the call is there before you scroll down.
Step 4 · You decide when to call back
Follow-up reminders fire if you miss the lead in your inbox. You set the timing per business hours.
Two ways to set it up
Two setup paths. Path one is forwarding: your existing business number stays the front door, calls ring to your phone, and Avidra only catches the unanswered ones. Path two is direct: the Avidra number is the front door, AI picks up every call live, and it transfers to your cell when the caller asks for a human. Most one-truck shops use path one. Larger shops with reception coverage usually move to path two.
Free tier includes both. AI voice and SMS text-back are both in the $0 floor, so neither pickup mode costs extra.
The phone end of your practice
Avidra owns the phone end of your practice. It picks up calls, runs the qualifier, captures the booking request, and relays the messages you ask it to send. Everything past the phone stays with you. Scheduling, billing, charting, treatment planning all live in your existing tools.
It doesn't book the appointment. It doesn't verify insurance. It doesn't quote coverage. The text captures the request and tells the patient a person will follow up. Everything that needs a human voice stays with your front desk.
The math on your missed calls
The numbers on a dental office your size.
6 calls/week missed$600 avg appointment$3,600 / week$15,600 / month$187,200 / year
73% of patients don't leave a voicemail. They call the next dental office on Google.
Avidra catches them in 4.2 seconds.
Run the practice from your phone
Text the Avidra number from anywhere. 'Text Sarah her appointment moved to 3pm' and the AI sends Sarah an SMS as your office. Same for 'show me Friday's bookings' or 'call Jamie back at 4 about her insurance pre-auth.' Avidra picks up the phone for your patients. It also picks up for you.
Calls dental offices in Windsor actually take
You probably recognize these patterns by now. Wisdom tooth consult for a 19-year-old. Recall hygiene appointment booking. Cracked molar after biting on something hard. New patient exam booking with insurance verification. Each is an appointment that books when reception answers in time.
After hours, the caller is usually anxious. Time is short and the patience for a callback tomorrow is shorter. Knocked-out tooth from a sports injury. Swollen jaw and pain that won't stop, patient asking if they should go to ER. Fast pickup is the difference between booking the appointment and watching the patient call the next practice on the list.
What the year looks like
January spike when insurance benefits reset. Steady through the year with a dip in mid-summer and another late December.
Volume changes by season. Pickup rate shouldn't. Avidra fires the text-back the same way in February as it does in July, on a slow Tuesday or during a heat-advisory week.
Setup is short
Setup is a 10-digit phone number and a short script. You forward your missed calls to the Avidra number that gets assigned at signup. You edit the default intake script to match how you talk to a new lead. That's the whole setup.
Most owners run their first real test inside an hour of signing up. The honest test is to miss a call on purpose from a friend's phone and watch what happens. The text fires. The follow-up questions land. You see the lead summary on your phone.
The five-second window
Speed is the whole game. A caller who got voicemail and then got a confirmation email twenty minutes later has already booked the next number on the list. A text-back inside five seconds reads as a real reply. The caller responds while they're still mentally on the call. The human callback then lands into a warm conversation, not a cold one.
Common questions
What about new-patient versus existing-patient calls?
The first question branches the intake. New patients get a different question set than existing patients.
Can it ask about insurance up front?
Yes. The intake captures insurance provider and policy number if the patient is willing to share them by text.
Can the script accept other languages?
Yes. A second-language script can be configured.
What if a patient wants pricing?
The script defers pricing to a callback from the front desk. Avidra never quotes.
Can it tell the patient your office hours?
Yes. Hours are part of the standard script.
Try Avidra on your own number
Plug it in, miss a call, see what happens. 14 days free, no card needed to start. Avidra works the same in Windsor as it does in the busiest market we cover. The intake script changes by trade, the rest stays the same.
Start free for 14 days