The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
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DENTAL · SAN ANTONIO
San Antonio dental offices: stop losing leads to voicemail
Phone rings first4.2s response30-day guarantee
Lapsed-recall calls are the steady job most front desks postpone. The patient calls back at 8:15am for a hygiene booking. The front desk is helping a walk-in. The call goes to voicemail.
Why this matters in San Antonio
San Antonio runs the same problem every other dental market runs. Calls come in clustered, your hands are busy, and the homeowner won't wait for a callback. Side note. The fix is the same: pick up the call you can't answer with a text instead of a voicemail.
What Avidra does
Avidra is a text-back system that runs the second you miss a call. The caller gets a real reply, not a voicemail loop. You get a structured lead with the basics filled in.
The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the patients are in your inbox before you do.
How Avidra answers your missed calls
Step 1 · Missed call detected
Avidra watches for missed calls on your business number. When one drops, it fires a text in under five seconds.
Step 2 · SMS qualifier
The text introduces itself as your office, says you'll be in touch, and asks for the basics: name, address, what's going on, when they need someone there.
Step 3 · Job summary to your phone
You get a text with the caller's name, address, problem, and urgency. Tap to call back, or book it straight from the message.
Step 4 · You decide when to call back
If you don't respond to the lead summary, Avidra sends a configurable check-in to the caller so they don't feel abandoned.
Pick a pickup mode
You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.
Free tier includes both. AI voice and SMS text-back are both in the $0 floor, so neither pickup mode costs extra.
Where Avidra stops
Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your patients. The phone is the part it owns. The work past it stays with you and your existing tools.
It doesn't book the appointment. It doesn't verify insurance. It doesn't quote coverage. The text captures the request and tells the patient a person will follow up. Everything that needs a human voice stays with your front desk.
The math on your missed calls
The numbers on a dental office your size.
6 calls/week missed$600 avg appointment$3,600 / week$15,600 / month$187,200 / year
73% of patients don't leave a voicemail. They call the next dental office on Google.
Avidra catches them in 4.2 seconds.
Two channels on the phones, not just one
The patient-facing AI is one half of the product. The other half is yours. Text the Avidra number with natural-language instructions. Things like 'remind the 2pm consult about her intake form' or 'show me how many new patients booked this week.' Avidra handles the relay or pulls the data. Most owners forget this side exists until the first time they use it.
Calls dental offices in San Antonio actually take
Most of these will look familiar. New patient exam booking with insurance verification. Cracked molar after biting on something hard. Denture adjustment for a long-time patient. Treatment plan question after a recent visit. Each is an appointment that books when reception answers in time.
After hours, the caller is usually anxious. Time is short and the patience for a callback tomorrow is shorter. Post-extraction bleeding that hasn't slowed. Swollen jaw and pain that won't stop, patient asking if they should go to ER. Fast pickup is the difference between booking the appointment and watching the patient call the next practice on the list.
What the year looks like
January spike when insurance benefits reset. Steady through the year with a dip in mid-summer and another late December.
Volume changes by season. Pickup rate shouldn't. Avidra fires the text-back the same way in February as it does in July, on a slow Tuesday or during a heat-advisory week.
Setup is short
Setup is a 10-digit phone number and a short script. You forward your missed calls to the Avidra number that gets assigned at signup. You edit the default intake script to match how you talk to a new lead. That's the whole setup.
Most owners run their first real test inside an hour of signing up. The honest test is to miss a call on purpose from a friend's phone and watch what happens. The text fires. The follow-up questions land. You see the lead summary on your phone.
The five-second window
Speed is the whole game. A caller who got voicemail and then got a confirmation email twenty minutes later has already booked the next number on the list. A text-back inside five seconds reads as a real reply. The caller responds while they're still mentally on the call. The human callback then lands into a warm conversation, not a cold one.
Common questions
Can it ask about insurance up front?
Yes. The intake captures insurance provider and policy number if the patient is willing to share them by text.
What about referrals from another practice?
Referral calls can be flagged in the intake. The script asks who referred them and any treatment notes from the referring office.
Will it work with our existing PMS?
The lead summary webhooks into most practice-management systems.
Will it book appointments directly?
Booking is the front desk's call. Avidra captures the request and the preferred timing.
What if a patient wants pricing?
The script defers pricing to a callback from the front desk. Avidra never quotes.
Try Avidra on your own number
Plug it in, miss a call, see what happens. 14 days free, no card needed to start. The product doesn't change by city. San Antonio dental offices get the same thing every other market gets.
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