The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
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DENTAL · NEW WESTMINSTER
After-hours call answering for New Westminster dental offices
Phone rings first4.2s response30-day guarantee
Your hygienist column is open Tuesday and you've been calling no-shows. A first-time consult tries to book during that exact window. They got the auto-attendant and didn't leave a message.
A Tuesday in New Westminster
Tuesday at 9am the front desk in your New Westminster dental office is on the phone with insurance about a denied claim. A new call comes in. The first call of the day is a recall hygiene appointment booking. It rolls to voicemail and the caller hangs up without leaving a message.
The 4pm call is a patient with a cracked molar that started hurting yesterday. Reception is checking in two patients at the counter. By close of business there's an after-hours call too, a post-extraction bleeding that hasn't slowed. Two missed calls, two unbooked appointments, no way to recover them tomorrow.
What changes
Avidra is a text-back system that runs the second you miss a call. The caller gets a real reply, not a voicemail loop. You get a structured lead with the basics filled in.
The Tuesday morning call still happens. The front desk still can't answer when it's already on another line. Now the patient gets a text in under five seconds asking the basics. By the time the front desk is free, the lead is qualified and sitting in your inbox.
Pick a pickup mode
You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
What it costs
Free for 14 days. No card to start. Plans after the trial run from a flat monthly rate, not per-call. Most dental offices pay less per month than the value of one recovered job. See the pricing page for current numbers.
The phone end of your practice
Avidra owns the phone end of your practice. It picks up calls, runs the qualifier, captures the booking request, and relays the messages you ask it to send. Everything past the phone stays with you. Scheduling, billing, charting, treatment planning all live in your existing tools.
It doesn't book the appointment. It doesn't verify insurance. It doesn't quote coverage. The text captures the request and tells the patient a person will follow up. Everything that needs a human voice stays with your front desk.
The math on your missed calls
The numbers on a dental office your size.
6 calls/week missed$600 avg appointment$3,600 / week$15,600 / month$187,200 / year
73% of patients don't leave a voicemail. They call the next dental office on Google.
Avidra catches them in 4.2 seconds.
Calls dental offices in New Westminster actually take
You probably recognize these patterns by now. Emergency tooth pain that started overnight. Cracked molar after biting on something hard. Recall hygiene appointment booking. Wisdom tooth consult for a 19-year-old. Pick up first and the patient stays on your books. Pick up second and they call the practice across town.
Off-hours calls run differently. Tighter questions, less willingness to wait for a callback in the morning. Knocked-out tooth from a sports injury. Swollen jaw and pain that won't stop, patient asking if they should go to ER. The practice that books fastest keeps the patient.
What the year looks like
January spike when insurance benefits reset. Steady through the year with a dip in mid-summer and another late December.
For most dental offices, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.
Setup is short
Setup is a 10-digit phone number and a short script. You forward your missed calls to the Avidra number that gets assigned at signup. You edit the default intake script to match how you talk to a new lead. That's the whole setup.
Most owners run their first real test inside an hour of signing up. The honest test is to miss a call on purpose from a friend's phone and watch what happens. The text fires. The follow-up questions land. You see the lead summary on your phone.
The five-second window
Speed is the whole game. A caller who got voicemail and then got a confirmation email twenty minutes later has already booked the next number on the list. A text-back inside five seconds reads as a real reply. The caller responds while they're still mentally on the call. The human callback then lands into a warm conversation, not a cold one.
Common questions
Can it ask about insurance up front?
Yes. The intake captures insurance provider and policy number if the patient is willing to share them by text.
What about new-patient versus existing-patient calls?
The first question branches the intake. New patients get a different question set than existing patients.
Can it tell the patient your office hours?
Yes. Hours are part of the standard script.
What if a patient wants pricing?
The script defers pricing to a callback from the front desk. Avidra never quotes.
Will it work with our existing PMS?
The lead summary webhooks into most practice-management systems.
Try Avidra on your own number
Start free for 14 days. No card required. Plug your business number in, miss a call on purpose, and see the text fire. Avidra reads the same whether the call comes from New Westminster or from the next market over.
Start free for 14 days