The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
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DENTAL · LOS ANGELES
Never miss a dental service call in Los Angeles
Phone rings first4.2s response30-day guarantee
A panicked parent calls about a kid who knocked out a tooth at hockey. The tooth's in a baggie of milk. They needed a yes in the next hour. The front desk was at lunch.
Three things dental offices push back on
“front desk handles the soft sell, the AI will sound corporate”
The AI isn't trying to sell. It says you saw the call, asks the patient if it's a new-patient booking or an existing concern, and tells them the front desk will reach out shortly. The sell happens on the human callback.
“we have an answering service for after-hours”
Answering services bill per call and respond on their schedule. Avidra answers in five seconds, on voice or by text. The cost math is usually cleaner.
“we already have an online booking widget”
Phone callers usually don't switch to a website. The widget catches the patients who already chose it. Avidra catches the rest.
How Avidra runs both channels
Step 1 · AI picks up live, or texts back if you miss it
Live or missed, the caller gets a real reply. Voice on the call, SMS on the miss.
Step 2 · Qualifies the caller on whichever channel they're on
Same intake script runs on voice or by SMS. The caller is asked the same questions either way.
Step 3 · Transfer to you on call, or summary to your phone
Voice transfers route to your cell. SMS intakes route to your inbox as a summary. Both endpoints are your phone.
Step 4 · The SMS thread stays open after, so they can text follow-ups
After a voice call ends, the SMS thread stays open. The caller can text follow-up questions and the AI keeps the conversation going.
Pick a pickup mode
You decide who picks up first. Run the human-first mode: your phone rings, and Avidra only steps in if the call goes unanswered. Or run the AI-first mode: Avidra picks up live and transfers when the caller wants a human. Most shops start human-first because the customer relationship still flows through you. AI-first makes sense once the volume is past what one person can handle.
The Free tier includes both AI voice answering and SMS text-back, so the pickup-mode choice doesn't cost extra.
Where Avidra stops
Avidra handles the intake call, the back-and-forth qualifying, and the relay messages you ask it to send to your patients. The phone is the part it owns. The work past it stays with you and your existing tools.
It doesn't book the appointment. It doesn't verify insurance. It doesn't quote coverage. The text captures the request and tells the patient a person will follow up. Everything that needs a human voice stays with your front desk.
The math on your missed calls
The numbers on a dental office your size.
6 calls/week missed$600 avg appointment$3,600 / week$15,600 / month$187,200 / year
73% of patients don't leave a voicemail. They call the next dental office on Google.
Avidra catches them in 4.2 seconds.
Calls dental offices in Los Angeles actually take
You probably recognize these patterns by now. Treatment plan question after a recent visit. New patient exam booking with insurance verification. Invisalign consult booking. Denture adjustment for a long-time patient. Pick up first and the patient stays on your books. Pick up second and they call the practice across town.
Off-hours calls run differently. Tighter questions, less willingness to wait for a callback in the morning. Swollen jaw and pain that won't stop, patient asking if they should go to ER. Post-extraction bleeding that hasn't slowed. The practice that books fastest keeps the patient.
What the year looks like
January spike when insurance benefits reset. Steady through the year with a dip in mid-summer and another late December.
For most dental offices, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.
How setup actually works
Setup is forwarding plus a script. Your existing business number forwards to Avidra so the AI picks up live calls and catches the ones that ring through to voicemail. You edit the default intake script in both directions. Voice and SMS share the same questions.
Most owners are live the same day. The test is a single call from another phone. The AI answers the call, walks the caller through the intake script, and captures the lead. After that, ring busy and watch the text-back fire.
Why speed matters more than channel
The lead is warm for about five minutes after the call. After that, the caller has scrolled to the next name and most likely already dialed. Email lands too slowly to matter for booking decisions made in that first five minutes. A text-back inside seconds keeps the caller engaged through a short intake while you finish the current job. By the time you call back, the lead is qualified and already expecting your voice.
Common questions
Will it handle insurance claim follow-up calls?
It captures the inquiry and routes it to the billing team.
Can the script accept other languages?
Yes. A second-language script can be configured.
What about new-patient versus existing-patient calls?
The first question branches the intake. New patients get a different question set than existing patients.
Will it book appointments directly?
Booking is the front desk's call. Avidra captures the request and the preferred timing.
What about referrals from another practice?
Referral calls can be flagged in the intake. The script asks who referred them and any treatment notes from the referring office.
Try Avidra on your own number
Try Avidra on your real business number for 14 days. No card. See pricing and start when you're ready. Avidra reads the same whether the call comes from Los Angeles or from the next market over.
Start free for 14 days