The promise
If Avidra doesn't recover 3 booked appointments in your first 30 days, I refund everything and disconnect you myself.
No forms. No retention call.
Asad
DENTAL · LANGLEY
Langley dental offices: stop losing leads to voicemail
Phone rings first4.2s response30-day guarantee
Insurance benefit-year reset hits the first Monday of January and the phone doesn't stop ringing. Most front desks can hold three calls before the rest start dropping.
Why this matters in Langley
Langley runs the same problem every other dental market runs. Calls come in clustered, your hands are busy, and the homeowner won't wait for a callback. So. The fix is the same: pick up the call you can't answer with a text instead of a voicemail.
What Avidra does
Avidra is a text-back system that runs the second you miss a call. The caller gets a real reply, not a voicemail loop. You get a structured lead with the basics filled in.
The text doesn't replace the human conversation. It buys time for it. You still call back. You still close the job. Avidra just makes sure the lead is warm and the basics about the patients are in your inbox before you do.
How Avidra answers your missed calls
Step 1 · Missed call detected
Any unanswered call to your business number triggers an instant SMS to the caller. No setup per call, no manual approval.
Step 2 · SMS qualifier
The text uses your script. The caller sees the questions you'd ask in person. Most respond inside a minute.
Step 3 · Job summary to your phone
When the caller finishes the intake, Avidra hands you the summary. The format is intentionally boring: who, where, what, when.
Step 4 · You decide when to call back
Follow-up reminders fire if you miss the lead in your inbox. You set the timing per business hours.
Two ways to set it up
Two setup paths. Path one is forwarding: your existing business number stays the front door, calls ring to your phone, and Avidra only catches the unanswered ones. Path two is direct: the Avidra number is the front door, AI picks up every call live, and it transfers to your cell when the caller asks for a human. Most one-truck shops use path one. Larger shops with reception coverage usually move to path two.
Free tier includes both. AI voice and SMS text-back are both in the $0 floor, so neither pickup mode costs extra.
What Avidra does and doesn't
Avidra answers calls live with AI voice, or texts missed callers back if you'd rather. It runs your intake script. It captures the appointment request and relays messages to your patients when you ask. What it doesn't do: replace your front desk, schedule treatments, pull patient history from your scheduling system, or run your billing.
It doesn't book the appointment. It doesn't verify insurance. It doesn't quote coverage. The text captures the request and tells the patient a person will follow up. Everything that needs a human voice stays with your front desk.
The math on your missed calls
The numbers on a dental office your size.
6 calls/week missed$600 avg appointment$3,600 / week$15,600 / month$187,200 / year
73% of patients don't leave a voicemail. They call the next dental office on Google.
Avidra catches them in 4.2 seconds.
Calls dental offices in Langley actually take
You probably recognize these patterns by now. Treatment plan question after a recent visit. New patient exam booking with insurance verification. Recall hygiene appointment booking. Cracked molar after biting on something hard. Pick up first and the patient stays on your books. Pick up second and they call the practice across town.
Off-hours calls run differently. Tighter questions, less willingness to wait for a callback in the morning. Knocked-out tooth from a sports injury. Post-extraction bleeding that hasn't slowed. The practice that books fastest keeps the patient.
What the year looks like
January spike when insurance benefits reset. Steady through the year with a dip in mid-summer and another late December.
For most dental offices, the call volume isn't flat. You probably already plan staffing and on-call coverage around the peaks. Avidra runs the same in busy season as in slow. No per-call charges, no surge pricing when the inbox gets loud.
Setup is short
Setup is a 10-digit phone number and a short script. You forward your missed calls to the Avidra number that gets assigned at signup. You edit the default intake script to match how you talk to a new lead. That's the whole setup.
Most owners run their first real test inside an hour of signing up. The honest test is to miss a call on purpose from a friend's phone and watch what happens. The text fires. The follow-up questions land. You see the lead summary on your phone.
The five-second window
Speed is the whole game. A caller who got voicemail and then got a confirmation email twenty minutes later has already booked the next number on the list. A text-back inside five seconds reads as a real reply. The caller responds while they're still mentally on the call. The human callback then lands into a warm conversation, not a cold one.
Common questions
Will it handle dental emergencies?
Yes. Emergencies are flagged and the lead summary pushes to the top of the inbox. Most practices set after-hours scripts to direct urgent cases to an on-call line.
What if a patient wants pricing?
The script defers pricing to a callback from the front desk. Avidra never quotes.
Will it work with our existing PMS?
The lead summary webhooks into most practice-management systems.
Will it book appointments directly?
Booking is the front desk's call. Avidra captures the request and the preferred timing.
Will it handle insurance claim follow-up calls?
It captures the inquiry and routes it to the billing team.
Try Avidra on your own number
Try Avidra on your real business number for 14 days. No card. See pricing and start when you're ready. Avidra works the same in Langley as it does in the busiest market we cover. The intake script changes by trade, the rest stays the same.
Start free for 14 days